Erick Teran
Thousand Oaks,CA
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Panda Express
06.2024 - Current
- Directed daily operations to ensure compliance with food safety and quality standards.
- Implemented training programs to enhance staff performance and customer service skills.
- Analyzed sales data to identify trends, optimizing inventory management and product offerings.
- Led team meetings to foster communication, resolve issues, and promote a positive work environment.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed marketing strategies to increase brand awareness and customer engagement.
Restaurant Manager
Mendocino Farms
08.2023 - 06.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed up to 30 team members on effective methods, operations, and procedures.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Project Manager
Carpentry by Jose
08.2021 - 07.2023
- Project manager specializing in custom carpentry and remodels
- Worked at various project locations throughout Southern California, providing services for multimillion-dollar establishments and homes
- Working alongside architects and interior designers with floor plans and design elements
- Led project planning and execution, ensuring alignment with client specifications and timelines.
- Coordinated cross-functional teams to streamline workflows and improve project delivery efficiency.
- Developed project budgets and monitored expenses to maintain financial accountability throughout projects.
- Established client communication protocols, ensuring transparency and satisfaction throughout project lifecycles.
- Negotiated contracts with suppliers, securing favorable terms that contributed to cost-effective sourcing of materials.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Store Manager
Starbucks
03.2019 - 05.2022
- Hire, train, support and develop staff of 23
- Elevate customer experience by engaging employees to maintaining store cleanliness, friendliness, and speed of service
- Support several store managers in their stores around food sales and waste management
- Trained over 15 newly hired and newly promoted management
- Product Developer in future menu recipe testing projects.
General Manager
Chipotle Mexican Grill
08.2014 - 03.2019
- Senior manager at the Malibu, CA Chipotle location, with management experience at four locations, and earning three promotions prior to current position
- Assisted in two new restaurant openings, including recruiting and training new employees, facilities management and advertising new locations
- Lead in-store operations, including supporting up to 6 managers and 30 employees, weekly scheduling, people development and creating an empowered work environment
- Lead in-store marketing, including coordinating with take-out specialists and corporate marketing-strategist
- Including promotions, events, fundraising and managing catering services
- Managing store P&L, including expense reports, budgeting, cash audits and labor matrix hours
- Recruitment for the store, including new hire onboarding, training, interviews and orientations.
Education
Bachelor of Arts - Studio Arts
CSU Channel Islands
Camarillo, CA12.2023
Associate of Arts - General Studies and Fine/Studio Arts
Moorpark College
Moorpark, CA05.2015
Skills
- Customer Service
- P n L Management
- Operations Management
- Facilities Operations
- Recruiting
- Project Management
- Adobe Illustrator
- Landscape Photography
- Design Development
- Architectural Knowledge
- Concept Design
- Fine Arts
Awards And Acknowledgements
- Chipotle All Managers Conference 2018 / Grade-A Reception
- Chipotle All Managers Conference 2016
Timeline
General Manager
Panda Express
06.2024 - Current
Restaurant Manager
Mendocino Farms
08.2023 - 06.2024
Project Manager
Carpentry by Jose
08.2021 - 07.2023
Store Manager
Starbucks
03.2019 - 05.2022
General Manager
Chipotle Mexican Grill
08.2014 - 03.2019
Bachelor of Arts - Studio Arts
CSU Channel Islands
Associate of Arts - General Studies and Fine/Studio Arts
Moorpark College
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