Erick Torres Cruz
Waco,TX
Summary
Dynamic professional with a proven track record in problem-solving and promotional support, honed across roles at Advanced Auto Parts and Charlie's Car Rental. Excelled in high-stress situations, enhancing customer satisfaction and streamlining operations. Skilled in both technical repairs and customer service, demonstrating an outgoing personality and a commitment to professional excellence.
Overview
15
15
years of professional experience
Work History
Sales Associate Technician
Advanced Auto Parts
03.2016 - 11.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed and documented walk-around inspections.
- Issued notices and recommended corrective actions upon discovery of infractions or problems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
Pizza Cook
Pizza Hut
11.2013 - 05.2016
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Auto Body Repair Technician Assistant
Charlie's Car Rental
01.2010 - 05.2013
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Inspected new parts and areas of repair to verify correctness and quality.
- Reassembled and replaced parts to complete body repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Prepared surfaces for priming, painting and refinishing.
Education
High School Diploma -
Charlie Academy
Aguadilla, PRSkills
- Promotional support
- Time management
- Problem-solving
- Excellent people skills
- Outgoing personality
- Positive and professional
Additional Information
Spanish speaker only, but very adaptable and willing to learn.
Timeline
Sales Associate Technician
Advanced Auto Parts
03.2016 - 11.2024
Pizza Cook
Pizza Hut
11.2013 - 05.2016
Auto Body Repair Technician Assistant
Charlie's Car Rental
01.2010 - 05.2013
High School Diploma -
Charlie Academy
Similar Profiles
Barbara MorethBarbara Moreth
Warehouse Worker at Advanced Auto PartsWarehouse Worker at Advanced Auto Parts
John HarringtonJohn Harrington
Advanced Auto Parts at Advanced Auto PartsAdvanced Auto Parts at Advanced Auto Parts
Chad ClarkChad Clark
General Warehouse Associate at Advanced Auto PartsGeneral Warehouse Associate at Advanced Auto Parts