Erick Trinidad
Tracy,CA
Summary
Technical sales representative specializing in client relationship management and solution development. Demonstrated success in enhancing customer loyalty through impactful product demonstrations and precise sales forecasting. Proven ability to drive sales growth and support technical inquiries effectively.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Technical Sales Representative
Laticrete International Inc.
San Francisco, California
07.2017 - Current
- Cultivated client relationships to identify and address technical requirements, leading to tailored solutions.
- Delivered product knowledge and technical support during sales presentations.
- Conducted impactful product demonstrations of Laticrete solutions.
- Secured long-term accounts by promoting product benefits, resulting in increased customer loyalty.
- Resolved customer complaints swiftly, contributing to sustained customer satisfaction and retention.
- Collaborated with marketing teams to create targeted sales materials and promotions.
- Trained new sales representatives on product features and customer engagement strategies.
- Forecasted account sales while managing inventory for optimal product availability.
Outside Sales Representative
Bedrosians Tile & Stone
San Jose, CA
02.2014 - 07.2017
- Conducted product demonstrations to educate customers on tile and stone options.
- Cultivated relationships with architects, designers, and contractors to enhance collaboration on projects.
- Managed client accounts to drive satisfaction and secure repeat business.
- Identified market trends to uncover new sales opportunities within territory.
- Coordinated logistics for timely delivery of tile and stone products.
- Attended industry trade shows to network and effectively showcase products.
- Negotiated pricing and secured contracts to successfully close sales agreements.
- Educated customers on product features and technical specifications to emphasize benefits.
Branch Manager
Tez Marble
San Francisco, California
04.2012 - 01.2014
- Oversaw daily operations, ensuring seamless branch functionality and enhancing customer satisfaction.
- Cultivated customer relationships, driving service excellence and fostering loyalty.
- Managed staff scheduling, hiring, and training processes to build a skilled team.
- Led recruitment efforts to assemble a customer-focused workforce.
- Motivated team members to achieve full potential, fostering a culture of accountability and improving service quality.
- Conducted regular performance reviews, promoting accountability and development within the team.
- Developed and implemented operational policies that streamlined processes and reduced response times.
- Analyzed sales data to guide strategic business decisions and improve outcomes.
Project Manager
GM Marble & Granite
Concord , CA
08.2007 - 12.2011
- Managed budgeting and resource allocation across multiple concurrent projects.
- Directed project planning and scheduling for marble and granite installations.
- Developed project timelines and monitored progress to achieve deadlines.
- Coordinated communication among clients, suppliers, and installation teams to enhance project alignment.
- Managed quality control processes to maintain industry standards across installations.
- Addressed conflicts and resolved issues to maintain project momentum and timelines.
- Trained and mentored junior staff on best practices and operational procedures.
- Simultaneously managed multiple projects with competing deadlines.
Education
Some College (No Degree) - Criminal Justice
California State Long Beach
Long Beach, CASkills
- Technical sales support
- Product expertise
- Solution development
- Product demonstrations
- Client relationship management
- Client management
- Sales forecasting
- Training and mentoring
- Team collaboration
Accomplishments
- 2020 Timothy J Alper Award - recognizes sales representatives who go above and beyond to provide exemplary customer service.
Certification
- StonePeak Plane Factory Advanced Certified Training
Timeline
Technical Sales Representative
Laticrete International Inc.
07.2017 - Current
Outside Sales Representative
Bedrosians Tile & Stone
02.2014 - 07.2017
Branch Manager
Tez Marble
04.2012 - 01.2014
Project Manager
GM Marble & Granite
08.2007 - 12.2011
Some College (No Degree) - Criminal Justice
California State Long Beach