Erick Trujillo
Lynwood,CA
Summary
Customer service professional with 13 years of experience delivering exceptional support and fostering customer loyalty. Known for being resourceful, highly productive, and efficient in completing tasks with minimal supervision. A proven leader who has advanced quickly by embracing new challenges and consistently exceeding expectations. Passionate about representing organizations that value strong customer relationships and continuous improvement. Eager to learn, adapt, and contribute fresh ideas that drive team and company success.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Costco
Signal Hill, CA
09.2021 - Current
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Leveraged software and systems to research and resolve member inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated system with order specifics and customer details, preferences, and billing information.
Hotel Front Desk Clerk
The American Hotel-
Los Angeles, CA
06.2019 - 08.2021
- Verified billing invoices for accuracy before submission for payment processing.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Entered customer data into reservation systems and updated records for room changes.
- Assisted patrons in locating entertainment and sporting events, securing reservations to enhance experience.
- Communicated daily assignments and task progress effectively with team members.
Hotel Room Attendant
The American Hotel-
Los Angeles, CA
01.2016 - 06.2019
- Inspected rooms for safety hazards and equipment conditions, reporting repair needs to maintenance team.
- Followed manufacturer instructions for chemical and equipment usage to prevent burns and injuries.
- Checked inventory levels for supplies and compiled lists of necessary cleaning products.
High School Librarian
Lynwood High School
Lynwood, CA
08.2011 - 08.2012
- Oversee the daily management of the school library, ensuring an efficient, welcoming, and resource-rich environment for students and staff.
- Organize and maintain a comprehensive collection of print, digital, and multimedia materials aligned with curriculum standards and student interests.
- Manage educational technology tools and digital databases; provide training and support for students and staff in effective use.
Education
High School Diploma -
Lynwood High School
Lynwood06-2012
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Attention to detail
- Safety compliance
- Production and processing
- Quality inspection
- Tool selection
- Equipment operation
- Inventory management
- Time management
Timeline
Member Service Representative
Costco
09.2021 - Current
Hotel Front Desk Clerk
The American Hotel-
06.2019 - 08.2021
Hotel Room Attendant
The American Hotel-
01.2016 - 06.2019
High School Librarian
Lynwood High School
08.2011 - 08.2012
High School Diploma -
Lynwood High School
Some College (No Degree) -
El Camino College
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