Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
Hi, I’m

ERICK VALDEZ

Customer Service Representative
HAMILTON,NJ
Fall seven times; stand up eight.
Japanese proverb

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Encouraging manager associate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in SAP, CRM and SALESFORCE.

Overview

12
years of professional experience
4
years of post-secondary education
3

English, Portuguese, spanish

Work History

PSE&G
Burlington, NJ

Customer Service Representative
12.2014 - Current

Job overview

  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected and analyzed customer information to prepare product or service reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Entered orders into SAP and CRM computer database system.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Ace Hardware
Yardville, NJ

Cashier/Yard Crew
05.2013 - 10.2014

Job overview

  • Operated landscaping equipment with focus on safety and machine longevity.
  • Reviewed plans and designs to verify completeness of grounds work.
  • Maintained commercial and residential landscapes with comprehensive and diverse team.
  • Maintained grounds by trimming, weeding and general clean-up.
  • Reduced safety issues, thoroughly cleaning construction areas to maintain regulatory compliance.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Helped customers complete purchases, locate items and join reward programs.
  • Created price tags and merchandise signs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Stocked, tagged and displayed merchandise as required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.
  • Worked flexible schedule and extra shifts to meet business needs.

Olive Garden Restaurant
Lawrenceville , NJ

Server/Host
09.2010 - 04.2013

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Education

Trenton Central High School
400 Chambers St Trenton Nj 08609

Diploma from Media Technology
09.2003 - 06.2007

University Overview

  • Member of Latino Unidos ESL trainer for foreign exchange students.
  • Completed professional development in social media and camera engineering.
  • Elected Captain of Varsity soccer and baseball team 4 years.

Skills

CRM

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Software

SAP, CRM, P00, CPO, Fica Activites, Backend SAP, Salesforce

Availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

PSE&G
12.2014 - Current

Cashier/Yard Crew

Ace Hardware
05.2013 - 10.2014

Server/Host

Olive Garden Restaurant
09.2010 - 04.2013

Trenton Central High School

Diploma from Media Technology
09.2003 - 06.2007
ERICK VALDEZCustomer Service Representative