Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erick Velazquez

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Marketing

Inbound Surge
05.2023 - Current
  • Update posts and blogs for clients
  • Helped improve SEOs
  • Developed and create websites
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Drop Technician

ITC Service Group Inc.
04.2021 - Current
  • Map out work for the day using google maps
  • View layouts of conduits connecting from vault MSTs to house addresses using FMS
  • Find correct MST and plug into correct port numbers
  • Test light at house end and MST ends
  • Mount NIU at house side panel with correct address and information
  • Install and setup modem/ routers provided
  • Run fiber patch cable through conduit if available to get into customers home, if no conduit use an existing cat line to get connection
  • Keep a clean work area
  • Speed test equipment on wifi and hardwired and explain speeds to customers
  • Guide customers in creating a wifi name and password
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Splice Fiber connections

Low voltage cable Technician

ASI Networks
02.2019 - 04.2021
  • A lot of traveling involved (flexible to travel)
  • Pull cat6, cat5e cable for cameras, APS, Data Drops, as well as termination, and testing of cables
  • Install UPS, switches, mount racks and equipment
  • Cable clean ups, cable replacement, cable extensions/splicing
  • Small dry wall repairs.
  • Improved system performance by installing and maintaining low voltage cable systems.
  • Enhanced network connectivity for clients by troubleshooting and repairing faulty cables and connections.
  • Ensured smooth project completion with proper cable management and organization techniques.
  • Achieved timely installations by coordinating with other team members on large-scale projects.
  • Reduced downtime for businesses by efficiently diagnosing and resolving network issues.
  • Demonstrated expertise in various types of low voltage cabling, including CAT5e, CAT6, fiber optic, and coaxial cables.
  • Maintained a clean work environment during installations, minimizing disruption to client operations.
  • Collaborated effectively with other technicians, electricians, and contractors to ensure seamless project execution.
  • Identified problematic components and wiring issues and applied troubleshooting techniques.

Expo/food Runner

Anaheim white House
05.2017 - 09.2019
  • Lead the line for runners
  • Read the orders, deliver food on time and at the best quality.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Catering Server

Anaheim White House
07.2017 - 07.2019
  • Enhanced guest experience by providing exceptional service during catered events.
  • Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.

Rubio's shift leader

Rubio's Costal Grill
01.2016 - 01.2018
  • Cashier, Cook, Shift Leader, Prep/Organization
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

No Degree - Marketing

Fullerton Community College
Fullerton, CA
01.2018

High School Diploma -

Brea-Olinda High School
Brea, CA
01.2016

Skills

  • Cabling
  • Low voltage
  • Troubleshooting
  • Microsoft word
  • Adobe photoshop
  • Simple handyman jobs
  • Marketing
  • Cook
  • Server

Accomplishments

  • OSHA 10-hour Outreach Training program- General Industry (Completion date 05/21/2020)
  • NS-W-101 designing and installing CAT 6A systems (Completed 03/18/2020)
  • NS-W-102 Shielded cabling and grounding systems (Completed 03/18/2020)
  • NS-W-103 Structured cabling site inspections (Completed 03/18/2020)
  • NS-W-104 Copper Testing methods (Completed 03/19/2020)
  • NS-W-105 Fiber optic basics and cleaning (Completed 03/19/2020)
  • NS-W-106: 2014 NEC Update (Completed 03/19/2020)
  • NS-W-107: MTP vs MPO Fiber Optic Connectors: differences. Advantages and concerns (Completed 03/19/2020)
  • NS-AV-201 Essentials of HD base T (Completed 03/20/2020)
  • NS-AV-202: Essentials of Levition IT/AV (Completed 03/20/2020)
  • NS-AV-203: Designing IT/AV in the Classroom (completed 03/20/2020)
  • Computers Graphic and design(Completed 06/05/2015)
  • Google Technical Support Fundamentals

Certification

  • OSHA 10-hour Outreach Training program- General Industry (Completion date 05/21/2020)
  • NS-W-101 designing and installing CAT 6A systems (Completed 03/18/2020)
  • NS-W-102 Shielded cabling and grounding systems (Completed 03/18/2020)
  • NS-W-103 Structured cabling site inspections (Completed 03/18/2020)
  • NS-W-104 Copper Testing methods (Completed 03/19/2020)
  • NS-W-105 Fiber optic basics and cleaning (Completed 03/19/2020)
  • NS-W-106: 2014 NEC Update (Completed 03/19/2020)
  • NS-W-107: MTP vs MPO Fiber Optic Connectors: differences. Advantages and concerns (Completed 03/19/2020)
  • NS-AV-201 Essentials of HD base T (Completed 03/20/2020)
  • NS-AV-202: Essentials of Levition IT/AV (Completed 03/20/2020)
  • NS-AV-203: Designing IT/AV in the Classroom (completed 03/20/2020)
  • Computers Graphic and design(Completed 06/05/2015)
  • Google Technical Support Fundamentals

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Marketing

Inbound Surge
05.2023 - Current

Drop Technician

ITC Service Group Inc.
04.2021 - Current

Low voltage cable Technician

ASI Networks
02.2019 - 04.2021

Catering Server

Anaheim White House
07.2017 - 07.2019

Expo/food Runner

Anaheim white House
05.2017 - 09.2019

Rubio's shift leader

Rubio's Costal Grill
01.2016 - 01.2018

No Degree - Marketing

Fullerton Community College

High School Diploma -

Brea-Olinda High School

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Erick Velazquez