Erick Villarreal
Task Order Manager
Fort Worth,TX
If you don't know, the thing to do is not to get scared, but to learn.
Ayn Rand
Summary
Strategic and results-driven leader with over 10 years of experience in IT operations, federal contracting, and cross-functional team management. Demonstrated success in overseeing high-visibility training programs, complex contract deliverables, and quality assurance processes for government clients. Currently serving as Task Order Manager for the FAA training team, responsible for developing and delivering content that impacts an audience of over 45,000 FAA employees nationwide. Recognized for driving operational excellence, fostering collaboration, and delivering mission-critical services in dynamic environments. Seeking to bring leadership experience, technical insight, and contract execution expertise to an upper management role.
Overview
10
10
years of professional experience
2028
2028
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Task Order Manager
SAIC
05.2024 - Current
- Lead a team of six training professionals, including a manager, training specialists, and an SME, to deliver high-impact training services for the Federal Aviation Administration (FAA).
- Oversee timecard approvals, invoice validation, and CUI compliance program for SAIC under the FAA contract.
- Direct training and education strategy to improve FAA customer experience, ensuring consistent, high-quality content delivery.
- Review and negotiate Performance Work Statement (PWS) modifications between SAIC and FAA to align deliverables, schedules, and expectations.
- Present weekly, monthly, and quarterly training performance reports to federal stakeholders, highlighting outcomes, improvements, and upcoming initiatives.
- Author award fee narratives and collaborate on CPARs evaluations to secure favorable contract performance ratings, and increase contract value.
- Champion cross-CLIN collaboration by initiating shared documentation efforts, and fostering interdepartmental partnerships that enhance customer satisfaction.
- Act as the primary liaison for subcontractor development, advocating for staff promotions and professional growth opportunities within partner firms.
- Backup lead for onboarding/offboarding tasks and VAP entries, ensuring continuity of operations and compliance with contract guidelines.
- Monitor all PWS documents and contract folders (CLIN, deliverables calendar, etc.) for changes aligned with the upcoming contract year.
- Own and manage the ISC SharePoint and FAA Teams folders, ensuring accurate delivery and version control of all ISC deliverables.
- Deliver, maintain, and update the ISC Quality Management System (QMS) documentation.
- QA and deliver monthly MSRs (Monthly Status Reports) and MFORs (Monthly Financial Overview Reports).
- QA and deliver quarterly PMRs (Program Management Reviews), ensuring accuracy and consistency across reports.
- Own and manage the quarterly government-furnished equipment and facilities inventory report.
- Administer the VAP system—maintaining and updating SharePoint data for staffing, security clearances, and resume submissions.
- Own and maintain ISC staff PII tables, ensuring data integrity and compliance with federal standards.
Technical Support IV
SAIC
07.2021 - 05.2024
- Trained new IT technicians and beta-tested solutions for IT issues.
- Resolved hardware/software issues using Active Directory and PowerShell.
- Deployed LCM, MDT, and Kiosk systems across FAA environments.
- Managed ticketing in ServiceNow and Remedy; recipient of a spot bonus for exceptional work ethic.
IT Specialist
Excel Business Systems
05.2015 - 07.2021
- Managed a high-security camera installation program, coordinating planning, deployment, and client support.
- Oversaw the IT department's software packages, hardware inventory, and network infrastructure operations.
- Diagnosed software/hardware issues, and managed network connectivity.
- Developed repair workflows, and trained staff on industry-specific tools.
- Consulted in the development of currency counter software.
Education
Bachelor of Science - Criminal Justice, Minor in Business
05.2017 - 12.2018
- Dean's List (3x)
- GPA: 3.87
Project Management Professional (PMP) Certification -
09-2025
In Progress
Skills
Leadership & Team Development
Certification
Project Management Professional (PMP) Certification, In Progress, 2025-12-01
Military Service
United States Marine Corps, E-3 Lance Corporal, 2013-01-01, 2014-10-01, Trained generator technician (MOS 1142)., Served as Company Clerk; managed barracks and junior Marine integration., Honorably discharged with commendations.
Accomplishments
- Successfully led organizational transition during the loss of key personnel due to budget cuts, maintaining contract continuity and improving cross-functional collaboration.
- Consistently achieved 100% of monthly performance objectives since assuming Task Order Manager responsibilities.
- Streamlined training team workflows through efficient use of automation tools, adapting to a leaner team structure without sacrificing output or quality.
- Integrated new technology and AI tools into the training department, supporting knowledge sharing and product development for an audience of over 45,000 FAA employees.
- Consolidated multiple knowledge base articles into single, concise KBAs, improving clarity and reducing search time for internal and customer use.
- Collaborated successfully with federal stakeholders to bring out-of-scope initiatives within the scope of the PWS, ensuring alignment and reducing contract friction.
- Built strong partnerships with other Task Orders to improve the employee onboarding experience, standardizing documentation and expectations across support teams.
- Maintained uninterrupted contract compliance by absorbing and executing ISC deliverables (monthly MSRs/MFORs, quarterly PMRs, government-furnished equipment reports, etc.) with zero transition downtime.
- Centralized documentation systems across FAA Teams and SharePoint, improving accessibility and reducing redundant processes.
- Improved stakeholder confidence through timely and accurate QA of all high-impact reports, directly supporting positive CPARs and award fee outcomes.
- Launched contract-year planning workflows by proactively monitoring PWS updates and aligning April deliverables with CLIN tracking calendars.
- Developed streamlined VAP and PII tracking processes, reducing audit risk and improving the accuracy of personnel data reporting.
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekTeam Building / Company RetreatsTimeline
Task Order Manager - SAIC
05.2024 - Current
HDI
07-2021
Technical Support IV - SAIC
07.2021 - 05.2024
Tarleton State University - Bachelor of Science, Criminal Justice, Minor in Business
05.2017 - 12.2018
IT Specialist - Excel Business Systems
05.2015 - 07.2021
Project Management Institute - Project Management Professional (PMP) Certification,
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