Erick Viola
Clay,USA
Summary
Environmental Services Supervisor with extensive experience at St. Joseph's Health Hospital, specializing in quality assurance and effective task delegation. Demonstrated success in managing large teams, improving service delivery, and ensuring adherence to safety regulations. Strong leadership and communication skills contribute to operational excellence and a high-performance culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
St Joseph's Health Hospital
Syracuse, NY
03.2024 - Current
- Managed a team of 116 cleaning staff, ensuring high-quality service delivery daily.
- Oversaw floor care maintenance, including stripping, waxing, and carpet shampooing.
- Ensured compliance with health and safety regulations throughout facility.
- Maintained inventory of cleaning products and equipment, executing timely replenishments.
- Conducted regular inspections to evaluate cleaning staff performance and work quality.
- Facilitated meetings with cleaning staff to address concerns and provide performance feedback.
- Performed audits of work areas to identify hazards and areas needing improvement.
- Managed relationships with external vendors for specialized cleaning services.
Multi-Site Manager
Janitronics Facility Services
Syracuse, NY
06.2022 - 01.2025
- Oversaw daily operations of 80 cleaning staff, ensuring delivery of high-quality service.
- Developed and enforced cleaning schedules for consistent maintenance of all areas.
- Trained new hires on effective cleaning methods, equipment use, and safety protocols.
- Conducted routine inspections to evaluate cleaning staff performance and quality standards.
- Addressed customer complaints regarding cleanliness promptly and resolved issues effectively.
- Maintained inventory of cleaning supplies, ensuring timely replenishment as required.
- Managed staffing budgets to uphold cleanliness standards across facilities.
- Performed audits to identify potential hazards and areas needing additional attention.
Medical Logistics Technician II
St. Joseph's Health Hospital
Syracuse, NY
03.2020 - 06.2022
- Managed day-to-day operations for Surgical Center independently.
- Oversaw end-to-end supply chain processes, including procurement and inventory management.
- Ordered, received, and stocked all products for surgical cases efficiently.
- Collaborated with customer service team to resolve return-related issues promptly.
- Ensured accurate tracking of returned products by coordinating with warehouse team.
- Maintained detailed records of returned items, reasons for return, and associated costs.
- Established relationships with external partners to effectively address product return issues.
Environmental Services Team Lead/Supervisor
St. Joseph's Health Hospital
Syracuse, NY
08.2017 - 03.2020
- Supervised 65 cleaning crew members to deliver efficient, high-quality services.
- Trained new hires on effective cleaning techniques and safety protocols.
- Identified cross-training opportunities to improve team versatility for various assignments.
- Managed workflow and delegated tasks to optimize operational efficiency.
- Documented employee performance issues to support disciplinary actions when required.
- Developed a safe working environment in compliance with safety regulations.
Janitorial Worker/Supervisor
GDI Services Inc
Syracuse, NY
11.2015 - 08.2017
- Supervised a team of 15 cleaning crew members, ensuring high-quality service delivery.
- Conducted regular inspections to uphold cleanliness standards and identify improvement areas.
- Resolved customer complaints promptly by addressing issues or delegating to appropriate staff.
- Monitored inventory levels and ordered cleaning supplies to maintain adequate stock.
- Oversaw maintenance of cleaning equipment to ensure optimal functionality and longevity.
Janitorial Worker
ABM Janitorial Services
Syracuse, NY
08.2013 - 11.2015
- Operated cleaning equipment, including floor buffers, carpet cleaners, and pressure washers.
- Executed daily cleaning tasks such as sweeping, mopping, vacuuming, and dusting.
- Maintained cleanliness of restrooms by disinfecting surfaces and replenishing supplies regularly.
- Assisted in event setup and breakdown by arranging furniture and setting up tables and chairs.
- Collaborated with team members to optimize cleaning schedules and resource allocation.
Education
Associate - Criminal Justice
Onondaga Community College
Syracuse, NY01.2015
Skills
- Quality assurance and control
- Task delegation
- Budget oversight
- Hazardous waste management
- Communication skills
- Time management
- Multitasking abilities
- Leadership
Certification
Building Service Management Certified Site Supervisor (CSS)
Timeline
Environmental Services Supervisor
St Joseph's Health Hospital
03.2024 - Current
Multi-Site Manager
Janitronics Facility Services
06.2022 - 01.2025
Medical Logistics Technician II
St. Joseph's Health Hospital
03.2020 - 06.2022
Environmental Services Team Lead/Supervisor
St. Joseph's Health Hospital
08.2017 - 03.2020
Janitorial Worker/Supervisor
GDI Services Inc
11.2015 - 08.2017
Janitorial Worker
ABM Janitorial Services
08.2013 - 11.2015
Associate - Criminal Justice
Onondaga Community College
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