Erick Von Borstel
Las Vegas,NV
Summary
Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.
Overview
22
22
years of professional experience
Work History
Transportation Manager (Kroger Dedicated)
Truline Corporation
08.2018 - Current
- Managed daily operations through TMW Dispatching systems
- Managed Fleet services - Breakdowns, Paperwork, Incidents and accidents
- Maintained a good customer relation
- Reported and data entry through teams and tools - Metrics, Tracking, Forecasting
- Conducted equipment audits and reporting
- Daily load planning (Remote) - Planning Worksheet/Load Boards/Drivers
- Develop relationships with drivers and serve as their primary point of contact for all questions and issues
- Assign freight to drivers to maximize all aspects of the value triangle (profitability, customer satisfaction and driver retention)
- Manage Drivers KPIs (mileage, home-time, maintenance and safety issues).
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
Dispatch Manager
Supreme Oil
05.2010 - 07.2018
- Manage scheduling and dispatching of deliveries for fleet
- Recruit, hire, train, discipline and terminate drivers
- Schedule inspections and ensure driver compliance with safety and legal regulations
- Maintained a close working relationship with Carriers & fellow companies to ensure delivery of product to customers
- Review driver work and vehicle inspection reports daily
- Manage Inventory Levels for 50+ Customers.
- Reported to management operational activities and maintained current records.
Dispatch Manager
La Costa Limousine
06.2004 - 08.2010
- Supervise daily operations of the dispatch department
- Ensure productivity and quality goals are met
- Prepare quota calendar working closely with the sales department
- Resolve issues relating to service orders and customer service
- Handle live dispatch, GPS and MAs data input
- Oversee processing of all paperwork and billing backlog
- Brief employees on safety issues and ensure enforcement of company policies and procedures.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Ridership surveyor
Metropolitan Transit system
07.2001 - 07.2004
- Assisting Metropolitan transit customer in ticket purchases and general information in English and Spanish, handling large amounts of monetary transactions, while providing high quality customer service
- Surveying Metropolitan transit customers on fare and passes on all routes, meet and exceeded surveying goals by 40%
- Supported special events department during convention and other large-scale events
- Supervising Metropolitan transit temporary kiosks for tickets sales, responsible for opening (installing tents and furniture) supervising and reconciling day’s revenues
- Responsible for managing over 20,000 dlls in funds from days ticket sales
- Assisting metropolitan transit riders in various locations for ticket sales, routes and general customer service in English and Spanish.
Education
Bachelors Degree - International Business
Universidad Autonoma de Baja California
01.2006
Skills
- 100 % Bilingual English, Spanish
- Computer proficient in Word, Excel, Power Point
- Excellent customer service skills
- Opening and closing procedures
- Strategic thinking
- Customer relations
- Safety Consulting
- Store presentation and displays
- Staff training and development
- Detailed-oriented
- Hourly/Salary shift supervisor management experience
- Team building
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Transportation Manager (Kroger Dedicated)
Truline Corporation
08.2018 - Current
Dispatch Manager
Supreme Oil
05.2010 - 07.2018
Dispatch Manager
La Costa Limousine
06.2004 - 08.2010
Ridership surveyor
Metropolitan Transit system
07.2001 - 07.2004
Bachelors Degree - International Business
Universidad Autonoma de Baja California
Similar Profiles
LoriAnn PayneLoriAnn Payne
CDL A OTR Driver at Truline CorporationCDL A OTR Driver at Truline Corporation
Eugene JC Bolton IIEugene JC Bolton II
CDL Truck Driver at Truline CorporationCDL Truck Driver at Truline Corporation
Edmund Fagalele MeEdmund Fagalele Me
Commercial Driver/Yard Jockey at TrulineCommercial Driver/Yard Jockey at Truline