Erick Williams
Summary
Experienced Technician with over 25+ years of proven expertise in effectively monitoring, servicing, and troubleshooting various models and equipment. Recognized for a meticulous and analytical approach to problem-solving, consistently ensuring swift and precise task execution. A collaborative team player with a strong track record of delivering reliable results. Proficient in working autonomously, demonstrating a high level of self-motivation and adaptability.
Overview
14
14
years of professional experience
Work History
Service Technician
US GLOBE CORP
New Hyde Park, NY
04.2022 - 10.2023
- Travel to diverse locations to provide on-site technical support, swiftly identifying malfunctions and executing immediate repairs to minimize downtime.
- Maintain an organized inventory of tools, parts, and supplies, ensuring readiness to handle a wide range of copier-related issues and streamline troubleshooting processes.
- Demonstrate proficiency in working with copier models from different manufacturers, enabling quick adaptation to varying technical requirements and specifications.
- Keep pace with industry advancements by closely monitoring new copier and printer models entering the market and actively engaging with technical documentation to stay up-to-date.
- Cultivate strong customer relationships through effective communication and problem-solving, consistently de-escalating concerns and maintaining a friendly and professional demeanor.
Service Technician
TGIOA
Brooklyn, NY
04.2011 - 03.2021
- Manage The Port Authority account, overseeing the service and repair of 225+ LANIER units, ensuring consistent equipment functionality.
- Execute repairs and maintenance in strict adherence to manufacturer guidelines, optimizing equipment performance and extending its operational lifespan.
- Engage customers with clear and informative explanations of inspection findings and repair options, building strong client relationships.
- maintain and update P.M. and cleaning logs, ensuring the timely scheduling of preventive maintenance and cleaning routines for sustained equipment reliability.
Technical Support Engineer
DPI
Gainesville, GA
10.2023 - Current
Additional Information
My ability to service and support a diverse array of printer and copier brands such as RICOH, CANON, KYCOCERA, HP, LEXMARK, SAVIN, and LANIER showcases expertise in this field. My role encompasses a wide range of tasks, including maintenance, repair, troubleshooting, and technical support. My understanding of various printer and copier technologies uniquely positions me to effectively address customer concerns and challenges related to products from these brands. My commitment to delivering top-notch customer service undoubtedly shines through in the assistance I provide, ensuring that customers receive the best possible support for their printing and copying needs.
Timeline
Technical Support Engineer
DPI
10.2023 - Current
Service Technician
US GLOBE CORP
04.2022 - 10.2023
Service Technician
TGIOA
04.2011 - 03.2021
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