Operations manager with expertise in logistics, security, and IT systems administration. Proven track record of driving compliance, operational efficiency, and team performance across enterprise environments. Skilled in risk mitigation, process optimization, and leadership development.
Skills
Operations and logistics management
Leadership and team development
IT and systems administration
Risk, security, and compliance management
Strategic project and process management
Data analysis and KPI reporting
Client and vendor relations
Business and administrative operations
Inventory and supply chain optimization
Multi-site operations and scalability
Process optimization and budget management
Training program development and delivery
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Roving Security Manager
Securitas Security Services USA
Richmond, VA
01.2025 - Current
Manage security operations across 15+ facilities, ensuring compliance and operational readiness for enterprise clients.
Achieved 100% regulatory compliance across all locations through comprehensive oversight.
Reduced incident rates by 25% within the first quarter through proactive risk mitigation.
Developed regional security protocols and emergency response strategies with executive leadership.
Designed a compliance training program that increased policy adherence by 40%.
Optimized resource deployment, reducing operational downtime by 15%.
Multi-Store Manager
Sheetz
Richmond, VA
07.2024 - 01.2025
Directed operations across five high-volume locations, maintaining peak performance standards.
Managed staffing and workflow coordination to ensure consistency across all sites.
Mentored team members, and provided performance feedback to District Management.
Enforced safety and regulatory standards, achieving full compliance.
Supported sales objectives, increasing efficiency, and customer retention.
Operations Manager
Vital Records Control Inc.
Richmond, VA
10.2018 - 07.2024
Directed warehouse and logistics operations across four facilities (250,000+ sq. ft.), serving 2,000+ client accounts with zero service interruptions.
Implemented an enterprise barcode and tracking system, increasing accuracy by 30% and reducing order processing time by 20%.
Negotiated contracts, achieving a 12% reduction in operating costs while maintaining service levels.
Optimized warehouse layout and racking systems, improving space utilization by 25%.
Managed staffing, training, and compliance for cross-functional teams across multiple sites.
Supported business continuity and risk mitigation strategies for records management operations.
IT Technician Intern
Petersburg City Public Schools
Petersburg, VA
06.2017 - 10.2018
Delivered IT support across nine schools, serving over 5,000 end users, with a 95% issue-resolution rate.
Provisioned and managed user accounts in Active Directory with strict security controls.
Supported network infrastructure projects, including structured cabling, switch configurations, and device rollouts for over 7,000 systems.
Performed preventive maintenance and system updates, improving district-wide uptime by 15%.
Document procedures and collaborate with IT leadership to enhance user satisfaction.