Erick Zamora
Posen,IL
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Disciplined and I learn fast.
Overview
3
3
years of professional experience
Work History
Warehouse Picker
Petco Warehouse
06.2024 - Current
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Collaborated with team members to achieve daily pick and pack goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Customer Sales Associate
Walgreens
11.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Crew Member
McDonald's
04.2023 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
Busser
Lou Malnatis Pizzeria
06.2021 - 04.2023
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Education
Associate of Applied Science - Management Information Systems
South Suburban College of Cook County
South Holland, IL06.2026
High School Diploma -
Bremen High School
Midlothian, IL05.2024
Skills
- Warehouse Safety
- Heavy Lifting
- Order picking and processing
- Electric Jack Pallet operator
- POS Systems
- Cash Handling
- Customer Service
- Customer Assistance
- Cash Register Operation
- Returns processing
- Complex Problem-Solving
- Refund handling
- Staff Training
- Written and verbal communication
- Order Packaging
- Multitasking
- Time Management
- Calm Under Pressure
- Self-Directed
- bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Picker
Petco Warehouse
06.2024 - Current
Customer Sales Associate
Walgreens
11.2023 - Current
Crew Member
McDonald's
04.2023 - 11.2023
Busser
Lou Malnatis Pizzeria
06.2021 - 04.2023
Associate of Applied Science - Management Information Systems
South Suburban College of Cook County
High School Diploma -
Bremen High School
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