ERICKA A. GILLIS
Portland
Summary
Patient care coordinator with proven ability to collaborate effectively with dental staff, faculty and students in a very fast paced environment. Known for excellent organizational skills, strong customer service, effective communication, and ability to adapt to changing circumstances. I excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. I'm skilled in managing patient records, scheduling, and liaising between patients and dental staff. I'm very reliable and focused on delivering high-quality patient care.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
UNE
09.2022 - Current
- Assist patients with appointment scheduling and coordination of care services
- Communicate effectively with dental providers to ensure seamless patient referrals
- Maintain accurate patient records using electronic health record (EHR) systems
- Participate in training sessions to learn best practices in patient coordination and support services
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the OHC
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow
- Trained new reception staff members on office procedures and protocols, ensuring consistency in patient care delivery
- Manage patient records with strict adherence to confidentiality and accuracy standards
Patient Service Representative
UNE
03.2022 - 08.2022
- Facilitated patient check-in and appointment scheduling using electronic health record systems
- Responded to patient inquiries, providing accurate information on services and insurance coverage
- Coordinated with outside dental offices for record releases
- Managed patient records, ensuring confidentiality and compliance with HIPAA regulations
- Verified insurance eligibility and coverage for patients
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Used Axium to schedule appointments
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
- Handled customer service inquiries in person, via telephone and through the OHC email
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies
Assistant Community Manager
Nordblom
06.2017 - 04.2019
- Coordinated resident events and activities, enhancing community engagement and satisfaction
- Assisted in managing property operations, ensuring compliance with regulations and policies
- Developed and maintained positive relationships with residents, addressing inquiries and resolving issues promptly
- Supported marketing initiatives to attract prospective residents through social media and outreach programs
- Implemented maintenance requests tracking system, improving response times and service efficiency
- Analyzed resident feedback to identify trends, recommending improvements for community amenities and services
- Collaborated with vendors to ensure timely maintenance of facilities, enhancing overall property aesthetics
- Trained new staff on operational procedures, fostering a knowledgeable team environment within the community management office
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Worked with maintenance staff to complete timely repairs and enhancements
- Received and processed resident payments, and updated system accounts with latest information
Assistant Community Manager
Nordblom
04.2013 - 03.2017
- Coordinated resident events and activities, enhancing community engagement and satisfaction
- Assisted in managing property operations, ensuring compliance with regulations and policies
- Developed and maintained positive relationships with residents, addressing inquiries and resolving issues promptly
- Supported marketing initiatives to attract prospective residents through social media and outreach programs
- Implemented maintenance requests tracking system, improving response times and service efficiency
- Collaborated with vendors to ensure timely maintenance of facilities, enhancing overall property aesthetics
- Trained new staff on operational procedures, fostering a knowledgeable team environment within the community management office
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Worked with maintenance staff to complete timely repairs and enhancements
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills
- Received and processed resident payments, and updated system accounts with latest information
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Leasing Consultant
RCP Management
01.2011 - 03.2013
- Managed tenant relations, addressing inquiries and resolving issues promptly
- Conducted property tours, showcasing features to prospective tenants effectively
- Prepared lease agreements, ensuring compliance with regulations and company policies
- Collaborated with maintenance teams to coordinate timely repairs and improvements
- Analyzed market trends to optimize pricing strategies and increase competitiveness
- Implemented resident retention programs, fostering community engagement and satisfaction
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
- Verified tenant incomes and other information before accepting lease applications
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Maintained high occupancy rates through effective marketing strategies and excellent customer service
Multi Lines Claims Adjuster
Patriot Insurance Company
01.2008 - 03.2010
- Evaluated multi-line claims to determine coverage and liability based on policy terms
- Collaborated with insurance adjusters and legal teams to resolve complex claims efficiently
- Utilized claims management software to document findings and streamline processing workflows
- Led cross-functional meetings to address claim-related issues, fostering collaborative resolution approaches
- Reviewed and approved settlements, ensuring alignment with company policies and client expectations
- Maintained up-to-date knowledge on industry trends, regulations, and best practices through regular professional development opportunities
- Conducted field investigations for complex property damage cases, identifying fraudulent activities and uncovering hidden damages
- Participated in industry conferences and networking events to build professional relationships and stay current on emerging technologies impacting the claims process
- Managed a caseload of diverse claims, prioritizing tasks and meeting deadlines to ensure timely resolutions
- Reduced claim processing time by promptly responding to inquiries and maintaining clear communication with all parties involved
- Collaborated with legal teams in defending litigated claims, providing necessary documentation and expert testimony when required
- Assisted underwriting department in reviewing policies for accuracy by sharing insights from claim experiences related to potential risks or coverage gaps
Education
Graduate -
The Dale Carnegie Course
01.2004
B.S. - Mental Health
University of Maine
Augusta, ME01.2001
Skills
- Effective communication skills
- Skilled at responding to evolving business demands
- Multi-tasking with focus
- Problem-solving abilities
- Strong organizational abilities
- Efficient appointment management
- Service excellence
- Patient support services
- Attention to detail
- Insurance verification
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Patient documentation
- HIPAA compliance
- Patient registration
- Patient flow management
- Patient outreach and Follow-up
Timeline
Patient Care Coordinator
UNE
09.2022 - Current
Patient Service Representative
UNE
03.2022 - 08.2022
Assistant Community Manager
Nordblom
06.2017 - 04.2019
Assistant Community Manager
Nordblom
04.2013 - 03.2017
Leasing Consultant
RCP Management
01.2011 - 03.2013
Multi Lines Claims Adjuster
Patriot Insurance Company
01.2008 - 03.2010
Graduate -
The Dale Carnegie Course
B.S. - Mental Health
University of Maine
Similar Profiles
Mario ZaldívarMario Zaldívar
Electrician at UNEElectrician at UNE
Yordi GuallalYordi Guallal
Electricista at UNEElectricista at UNE
Tyler EllwangerTyler Ellwanger
Lab Assistant at UNELab Assistant at UNE
Erin RangnerErin Rangner
Operations Specialist at Kaiser PermanenteOperations Specialist at Kaiser Permanente
Teresa PfenningTeresa Pfenning
Student Teacher at Portland Public School DistrictStudent Teacher at Portland Public School District