Ericka Anderson
Slidell,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Instructional Aide
St. John Berchmans Catholic School
08.2022 - Current
- Knowledge of school procedures and policies
- Ability to adapt to different situations and schedules
- Knowledge of the techniques and procedures used in working with targeted student populations
- Ability to relate and communicate effectively with students, teachers, and parents
- Ability to communicate orally and in writing
- Ability to plan and/or implement instructional activities
- Ability to operate or learn to operate a variety of technology and equipment
- Ability to perform clerical responsibilities
- Ability to cooperate and work as a member of a team
- Physical ability to lift students if required by job assignment.
Summer School Instructor
St. John Berchmans Catholic School
06.2023 - 07.2023
- Improved student comprehension by implementing hands-on activities and collaborative projects.
- Boosted students'' confidence and academic performance through individualized attention and support.
- Promoted critical thinking skills among students by challenging them with complex tasks requiring problem-solving abilities.
- Assessed student progress regularly using formal and informal assessments, adjusting instructional strategies as needed.
- Enhanced classroom environment by incorporating creative teaching methods that catered to diverse learning styles.
Softball Head Coach
St. John Berchmans Catholic School
08.2022 - 06.2023
- The coaches train athletes to compete individually or as a team
- They work before and after a match or game in the sphere of administrative duties
- They provide assistance to the athletes to develop their full potential.
Restaurant Manager
Patty's Cafe
08.2020 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Owner
Who Dat Kitchen
05.2020 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Waitress
Bud Jones restaurant
05.2016 - 03.2020
- Sales, Money Management, Problem Solving Skills, Organization Skills, Customer Service
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Sears
05.2013 - 08.2013
- Money Management, Customer Service, Strategic Negotiations, Sales Associate
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Texas A&M- San Antonio
San Antonio, TX06.2021
El Paso Community College
El Paso, TX06.2017
High school diploma -
McCollum High School
San Antonio, TX06.2015
Skills
- Microsoft proficient
- Google docs proficient
- Leadership
- Communication Skills
- Teamwork
- Problem-solving skills
- Analytical & critical thinking
- Organizational Skills
- Collaborative learning
- Classroom support
- Group and individual instruction
- Customer Service
- Student Needs Support
Awards
- Dean's List
- National honor society for collegiate scholars
- National honor society for transfer students
Timeline
Summer School Instructor
St. John Berchmans Catholic School
06.2023 - 07.2023
Instructional Aide
St. John Berchmans Catholic School
08.2022 - Current
Softball Head Coach
St. John Berchmans Catholic School
08.2022 - 06.2023
Restaurant Manager
Patty's Cafe
08.2020 - 08.2022
Owner
Who Dat Kitchen
05.2020 - 10.2021
Waitress
Bud Jones restaurant
05.2016 - 03.2020
Cashier
Sears
05.2013 - 08.2013
Texas A&M- San Antonio
El Paso Community College
High school diploma -
McCollum High School
Similar Profiles
EILEEN SALAMONEEILEEN SALAMONE
Pre-K Teacher at St. John Berchmans SchoolPre-K Teacher at St. John Berchmans School
Marisa DavisMarisa Davis
Site Aide/Teacher Aide at John Paul II Catholic School / St. Pius Catholic SchoolSite Aide/Teacher Aide at John Paul II Catholic School / St. Pius Catholic School
Sammia NarvaezSammia Narvaez
Paraprofessional at St. John The Evangelist Catholic SchoolParaprofessional at St. John The Evangelist Catholic School