Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Ericka Baker

Evergreen,AL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

1
1
Certification

Work History

Team Manager

Provalus
Brewton, AL
2023 - Current
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.

Loan Consultant

Covington Credit
Monroeville, AL
2022 - 2023
  • Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Set up debt payment plans based on client credit, income and assets.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Reviewed financial statements and other records to assess customers' ability to repay loans.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Negotiated terms of repayment with customers who experienced difficulty repaying loans on time.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Analyzed potential marketing opportunities to develop future business prospects and build pipelines and supported offsite and outbound promotions and sales campaigns.
  • Performed administrative duties such as filing paperwork, preparing letters of commitment and denial, sending out disclosure packages.

Certified Medical Assistant

Wilson Pines Nursing And Rehabilitation Center
Wilson, NC
2021 - 2022
  • Conducts comprehensive, preventative screenings, & assist all support staff in daily patient interactions as needed
  • Performing screening procedures as indicated.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Administered medications under physician's supervision.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Completed basic physical assessments of clinic patients to provide optimal care.

Certified Medical Assistant

WakeMed Primary Care
Raleigh, NC
2021 - 2022
  • Assisted back office patient processes to reduce office wait times.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.

Dispatcher

Conecuh County Sheriff department
Evergreen, CO
2019 - 2019
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Assistant Manager

Cato's Fashion
Washington, NC
2013 - 2014
  • Provide, and ensure associates are providing excellent customer service
  • Open and close the store; duties include ensuring the store was clean, all clothes were folded neatly, and money and inventory management
  • Ensured all associates had daily work assignments
  • Interviewed new associates and created training plans for new associates
  • Worked closely with the store manager to make sure communication to associates was timely and accurate.

Head Customer Service Manager

Lowe's Home Improvement
Greenville, NC
2014 - 2019
  • Worked closely with other departments to ensure alignment between teams' goals.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Conducted regular performance reviews for all team members.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Audited customer account information to identify issues and develop solutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Shift Leader

Hardee's
Evergreen, AL
2008 - 2012
  • Ensured all team members know their work assignments for the day
  • Open and close the store; duties include ensuring the store was clean, money and inventory management
  • Ensured all team members were following food safety and uniform standards
  • Interviewed new associates and created training plans for new associates
  • Ran reports through the POS to ensure receipt management and ensure all team members were utilizing the cash register appropriately.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Upheld company standards and compliance requirements for operations.

Finance Manager

Fred's Stores of Tennessee
Evergreen, AL
2007 - 2008
  • Utilized systems and tools to look at the business from a financial perspective
  • Created a partnership with the operation to be able to give input on the financials of the company and help them create a strong financial culture
  • Supervised the front line and gave great customer service
  • Ensured all Cashiers were following standards
  • Interviewed new associates and created training plans for new associates.
  • Assisted in the development of internal controls to protect company assets.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Certification - CMA1

Monroe Healthcare Training Academy LLC
Monroeville, AL
01-2019

Associates - Office Administration

Jefferson Davis Community College
Brewton, AL

Skills

  • Customer Service
  • POS
  • Inventory Control
  • Experience Administering Injections
  • Patient Care
  • Caregiving
  • Employee Scheduling
  • Performance Coaching
  • Staff Development
  • Schedule Management
  • Policy Administration
  • Emergency Response
  • Documentation and Reporting
  • Decision-Making
  • Customer Relationship Management
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Multi-Line Phone Operations
  • Charting and Clinical Documentation
  • Patient Scheduling
  • Appointment Scheduling
  • Vital Signs Monitoring
  • Specimens Collection and Processing
  • Patient Care Coordination
  • Vital Sign Monitoring

Certification

  • CPR, 08/01/19, 8/01/24

Accomplishments

  • leadership award
  • Management award
  • Outstanding performance

References

References available upon request.

Timeline

Team Manager

Provalus
2023 - Current

Loan Consultant

Covington Credit
2022 - 2023

Certified Medical Assistant

Wilson Pines Nursing And Rehabilitation Center
2021 - 2022

Certified Medical Assistant

WakeMed Primary Care
2021 - 2022

Dispatcher

Conecuh County Sheriff department
2019 - 2019

Assistant Manager

Cato's Fashion
2013 - 2014

Head Customer Service Manager

Lowe's Home Improvement
2014 - 2019

Shift Leader

Hardee's
2008 - 2012

Finance Manager

Fred's Stores of Tennessee
2007 - 2008

Certification - CMA1

Monroe Healthcare Training Academy LLC

Associates - Office Administration

Jefferson Davis Community College

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Ericka Baker