Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ericka Banuelos Berumen

Indianapolis,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service and working with diverse cultural background and personalities. My goal is to work for a diverse company who's values I admire and respect. Wanting to grow professionally and personally, where I am able to serve the company and establish a career for myself.

Overview

12
12
years of professional experience

Work History

Master Stylist/Owner

Stranded Salon
03.2018 - Current
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting relationship with incredibly diverse clients by successfully providing a safe space for them by focusing on their comfort and individual needs and delivering exceptional results.
  • I believe that my time management, consistency and creating pleasant appointments focused on client needs has led me to have clients of almost 10 years.

Front Desk Receptionist/Stylist

Salon Orange Moon
11.2015 - 03.2018
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Developed loyal following of clients by providing high-quality services.

Server

PF Chang's Restaurant
01.2012 - 01.2015
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate of Arts - Business Management

Ivy Tech Community College of Indiana
Indianapolis, IN
01.2023

Cosmetology

Aveda Fredric's Institute
Indianapolis, IN
07.2013

Mixology

Bartenders School of The Midwest
Indianapolis, IN
01.2008

Associate of Arts - Advertising And Design

International Academy of Design And Technology
Chicago, IL
05.2006

Skills

  • Emotional intelligence
  • Organization
  • Teamwork
  • Adaptability
  • Active listening
  • Conflict Resolution and problem solving
  • Customer Care
  • Time management
  • Service Quality
  • Safe Environment Planning
  • State board policy safety, sanitation adherence
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Master Stylist/Owner

Stranded Salon
03.2018 - Current

Front Desk Receptionist/Stylist

Salon Orange Moon
11.2015 - 03.2018

Server

PF Chang's Restaurant
01.2012 - 01.2015

Associate of Arts - Business Management

Ivy Tech Community College of Indiana

Cosmetology

Aveda Fredric's Institute

Mixology

Bartenders School of The Midwest

Associate of Arts - Advertising And Design

International Academy of Design And Technology

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Ericka Banuelos Berumen