ERICKA BATES
Rockford,Illinois
Summary
Professional, knowledgeable employee and dedicated problem solver. Bringing 10 plus years of experience in current position and possess valuable expertise in company objectives.
Seeking to maintain a full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Operation Admin
Fed Ex Ground
02.2010 - Current
- Assign Pickups/Call Tags.
- Answered & Routed phone calls and emails; while maintaining confidentiality.
- Delivery & Record Entry/Photocopying/Faxing
- Customer pickups
- Gathered information, scanned records &maintained confidentiality of electronic data.
- Mailing Package Reports/Dispute Deliveries/complaints.
- Verifying/Filing Contractor Settlements/Driver Log Entries/Individual Vehicle Mileage/Dispatch/TMS
- Quality Assurance Functions
Package Handler
Fed Ex Ground
09.2006 - 02.2010
- Assisted in loading delivery trucks with prepared packages
- Loaded completed orders on pallets according to delivery numbers
- Paletized boxes to increase movement and shipment efficiency
- Used scanners to track parcel information, condition or receipt
- Followed customer instructions about placement of items and special considerations for handling
- Protected items by wrapping in cling film, padded moving blankets and tape
- QA/Verifying mailing address for undelivered packages, repacks,relabeling and processing damaged packages
Education
High School Diploma -
Roosevelt Alternative High
Rockford, ILSome College (No Degree) - Secretarial Studies And Office Administration
Rockford Business College
Rockford, ILSkills
- Tax Prioritization
- Report Preparation
- Microsoft Office Suite
- Judgment and Decision Making
- Supply Inventory Control
- Computers and Technology
- Verbal and written Communication
- Multitasking and Time Management
- Professional and Courteous
- Office Equipment Operation
- Document and File Manage
- Data Entry
- Administrative Procedures
- Customer Service
Timeline
Operation Admin
Fed Ex Ground
02.2010 - Current
Package Handler
Fed Ex Ground
09.2006 - 02.2010
High School Diploma -
Roosevelt Alternative High
Some College (No Degree) - Secretarial Studies And Office Administration
Rockford Business College
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