Ericka Bendana Calderon
Glen Burnie,MD
Summary
Passionate and experience bilingual case manager specializing in assessing the needs of clients and working closely to them to determined their eligibility and helping them with their unique case. To ensure to provide information to all recipients on Medicaid policies and ensure to follow Hippa compliance. Excellent work ethic and strength in boosting company morale.
Overview
11
11
years of professional experience
Work History
Bilingual Medical Care Program Associate Ll
Anne Arundel, Department
02.2021 - 10.2023
- Determine Eligibility for Medicaid by conducting searches and queries on the following systems: Cl, State on Line Query(SOLQ), Maryland Medicaid Management System (MMIS), Maryland Division of Unemployment Insurance's fully-modernized unemployment insurance system (BEACON), Electronic Immigration Status Verification(SAVE) Proficient in managing cases in the Maryland Health Connection Worker Portal (HBX) resulting in insurance needs being met via Medicaid or a Qualified Health Plans (QHP) following ACA guidelines
- Provides Case Management for the State of Maryland MCHP on a daily basis to ensure cases are processed to enrollment by researching outstanding verification for residency, income, citizenship and immigration status
- Records and compiles daily reports on case status using MS Word and Excel
- Adhere to Hippa regulations
- Community Outreach
- Provide information to all recipients on medicaid policies and procedures.
Bilingual Office Clerk
12.2018 - 02.2021
- Answering telephone calls/taking messages, reviewing and assigning cases
- Translating documents from English to Spanish
- Meeting and greeting clients
- Medicare, MCHP, MMIS, Cares and MHC (Maryland Health Connection) proficient
- Perform other duties/special projects as assigned by the case manager supervisor, family investment supervisor and program manager
- Receives and reviews documents from clients to verify medical assistance cases
- Assist clients with questions related to medical assistance and what is needed to apply for medical assistance
- Receiving important documents such as birth certificate, social security numbers passports etc
- Assist clients with instructing how to complete an Emergency Medical assistant for pregnant women
- File sensitive data.
Customer Service/ Dispatcher
US Pack Logistics
08.2017 - 12.2018
- Provided assistance to customers and business partners concerning product deliveries and returns
- Dispatched orders over phone, fax and email
- Medical dispatching
- Resolved customer issues
- Assisted with accounting medical files
- Invoices, payments, pricing, POD's, medical Billing
- TSA specialist (testing
- Drug screening, TSA certified, up to date filing) for certified drivers.
Office assistant/ Dispatcher
Guardado Truck Repair
09.2015 - 08.2017
- Conducted bookkeeping, purchasing, accounting, inventory control, and clerical/ administrative functions
- Utilized my organizational skills to help maximize overall office performance
- Checked consumer out, collected payment, and rescheduled appointments
- Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
- Maintained paperwork and price tickets, posted logbooks (including driver hours), and recorded mileage according to established guidelines
- Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing
Front Desk Receptionist
Park Martial Arts
01.2013 - 09.2015
- Assisted other departments by maintaining spreadsheets and databases as directed by the Office
- Manager
- Collected co-pays, deductible and other out of pocket amounts at time of visit
- Greeted consumers and visitors into the school in a prompt, courteous and professional manner
- Performed clerical duties such as data entry
- Prepared contracts
- Prepared correspondence, memos, forms and other typing as requested by supervisor
- Assisted with consumer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
Education
High school Diploma -
Northwestern High School
Skills
- Proficient in Microsoft word, Microsoft office, Excel, Google sheets
- Bilingual English/Spanish(reads,writes,speaks)
- Communication
- Adaptability
- Teamwork
- Perseverance and motivation
- Familiar with MCHP policies and procedures
- MHC, SAVE, BEACON, MMIS, MD THINK
- FEMA ICS 100, 700, 800 Training
- Hippa Compliance training
- Notary Public for the State of Maryland
- Problem Solver
- Coachable
Languages
Spanish
Native or Bilingual
References
Carla Tejada
Social Insurance Specialist
240-559-7234
carlatejada@ymail.com
Alexandra Langtry
Bilingual Case Manager
410-279-2709
hdlang35@aacounty.org
Patricia Nevin
Medical Care Program Lead(Retired)
443-534-3858
Timeline
Bilingual Medical Care Program Associate Ll
Anne Arundel, Department
02.2021 - 10.2023
Bilingual Office Clerk
12.2018 - 02.2021
Customer Service/ Dispatcher
US Pack Logistics
08.2017 - 12.2018
Office assistant/ Dispatcher
Guardado Truck Repair
09.2015 - 08.2017
Front Desk Receptionist
Park Martial Arts
01.2013 - 09.2015
High school Diploma -
Northwestern High School
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