Ericka Bowen
Kenova,WV
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion Multi-talented Personal Care with
( 8 ) years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Reliable personal care professional years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Dependable with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Staff Member
Caring Moore Homes
Ashland , KY
11.2023 - Current
- Documented current patient information to update vital signs, behaviors and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored client's well-being, safety and comfort under physician direction.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
Direct Care Provider
Mainstream Services Inc
Lavallette, Wv
10.2021 - 08.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Transported clients to doctor's appointments and errands.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted individuals in learning and developing new skills.
- Accompanied or transported clients to appointments, errands and social activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
Direct Care Staff Member
ResCare Residential Services
Huntington, WV
03.2017 - 04.2021
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Administered medications or treatments as directed by physician or nurse.
- Transported clients to doctor's appointments and errands.
- Used approved crisis intervention techniques in emergency situations.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
House Cleaner
Cottage Cares
Huntington , WV
10.2016 - 03.2017
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Janitor
Dirtbusters Cleaning
Barboursville, WV
05.2015 - 10.2016
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Operated carpet extractors and floor buffers according to instructions.
- Organized custodial closets to easily find equipment and supplies.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Responded to emergency cleaning requests to meet client expectations.
- Notified building managers about needed repairs to maintain public safety.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Reduced cleaning time significantly while maintaining company quality standards.
Janitorial
ServiceMaster
Huntington , WV
02.2009 - 12.2013
- Helped organize and restock janitorial areas for upcoming shifts.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Supervised janitorial and maintenance staff to keep workers on task and complete assignments on time.
- Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
- Performed general maintenance, inspection and janitorial duties to maintain orderly, friendly, clean and safe beach environment and reported unresolved issues to supervisor.
- Identified needs of customers promptly and efficiently.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
GED -
Cabell County Career Technology Center
Huntington, WV06-2011
Huntington High School
Huntington, NYSkills
- Behavior Redirection
- Client documentation
- Appointment Scheduling
- Medication Administration
- Client Transportation
- Direct Patient Care
- Charting and documentation
- First aid and safety
- Client safety and first aid
Certification
- Approved Medication Assistive Personal
- Certified CPR
Languages
English
Full Professional
References
References available upon request.
Timeline
Direct Support Staff Member
Caring Moore Homes
11.2023 - Current
Direct Care Provider
Mainstream Services Inc
10.2021 - 08.2022
Direct Care Staff Member
ResCare Residential Services
03.2017 - 04.2021
House Cleaner
Cottage Cares
10.2016 - 03.2017
Janitor
Dirtbusters Cleaning
05.2015 - 10.2016
Janitorial
ServiceMaster
02.2009 - 12.2013
GED -
Cabell County Career Technology Center
Huntington High School
- Approved Medication Assistive Personal
- Certified CPR
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