Ericka Braaten
Mandan
Summary
Compassionate and patient caregiver with 3+ years of experience in mental health support, specializing in crisis intervention and de-escalation. Proven track record in identifying high-risk situations, implementing preventative care plans, and fostering a supportive environment. Empathetic crisis intervention specialist with extensive experience facilitating stability for individuals in acute distress, and expert in active listening, trauma-informed care, and problem-solving to resolve complex situations while promoting client dignity and long-term stabilization. Dedicated professional with a social services background, bringing exceptional patience, de-escalation skills, and empathetic conflict resolution, with a demonstrated ability to remain calm, focused, and effective under pressure.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
ENABLE, INC.
MANDAN, ND
10.2023 - Current
- Assisted individuals with intellectual and developmental disabilities in daily living activities, including bathing, grooming, dressing, and mobility support
- Provided behavior support by observing client needs, responding calmly to challenging situations, and reinforcing positive behaviors
- Encouraged and supported client participation in community activities to promote inclusion, independence, and social engagement
- Taught and guided clients in meal preparation, housekeeping tasks, and development of appropriate social skills
- Monitored vital signs and supported the management of chronic conditions in accordance with established care plans
- Assisted with medication administration as trained, following safety procedures and maintaining confidentiality
- Maintained accurate, detailed, and confidential documentation of daily progress, health status, and changes in behavior
PATIENT SCHEDULER
ESSENTIA HEALTH
BISMARCK, ND
10.2023 - 10.2024
- Managed high-volume incoming calls to pre-register, register, and schedule patient appointments, procedures, and tests
- Entered and updated patient information accurately in electronic health records to support continuity and quality of care
- Coordinated appointment schedules to align patient needs with provider availability and departmental requirements
- Updated and verified patient insurance information to support billing processes and reduce registration issues
- Provided patients with cost estimate information and basic guidance on billing expectations and financial responsibilities
- Collaborated with care teams and other departments to resolve scheduling conflicts and ensure timely patient access to services
- Followed organizational protocols, privacy regulations, and documentation standards during all registration and scheduling activities
Assembler
Bobcat
Bismarck, ND
03.2022 - 10.2023
- Assembled components for machinery following detailed specifications and quality standards.
- Operated hand tools and power equipment to complete assembly tasks efficiently.
- Inspected finished products for defects, ensuring adherence to quality control protocols.
- Collaborated with team members to streamline assembly processes and reduce cycle times.
Patient Access Representative
Sanford Health
Bismarck, ND
02.2021 - 02.2022
- Facilitated patient registration and verification processes to ensure accurate data entry.
- Coordinated insurance eligibility checks, enhancing patient access to services.
- Developed training materials for new staff, improving onboarding efficiency.
- Streamlined appointment scheduling systems, reducing wait times for patients.
Education
Associate of Applied Science -
South University
Savannah, GABachelor of Arts - Psychology & Criminal Justice
Minot State University
Minot, ND01-2026
High School Diploma -
Living Heritage Academy
Lewisville, TX05-1997
Skills
- Empathy
- Patience
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Time management
- Communication Skills
- Behavioral Assessment
- Data Collection Tools
- Bilingual - Spanish
Certification
- AED & CPR
- Certified Direct Support
Timeline
DIRECT SUPPORT PROFESSIONAL
ENABLE, INC.
10.2023 - Current
PATIENT SCHEDULER
ESSENTIA HEALTH
10.2023 - 10.2024
Assembler
Bobcat
03.2022 - 10.2023
Patient Access Representative
Sanford Health
02.2021 - 02.2022
Bachelor of Arts - Psychology & Criminal Justice
Minot State University
Associate of Applied Science -
South University
High School Diploma -
Living Heritage Academy