Ericka Brown
Elgin,TX
Summary
Reliable Manager with exceptional work ethic and a desire to exceed company expectations. Skilled in building productive working relationships and managing goals in fast-paced environments. Thrives in team-oriented environments, maximizing productivity and optimizing procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Credit and Collection Analyst
SunPower Corporation
Austin , TX
10.2023 - Current
- Participated in weekly meetings with management team members discussing strategies for increasing collections efficiency.
- Conducted skip tracing activities to locate missing customers who had outstanding debts.
- Contacted customers by telephone, email or mail in order to collect past due balances on accounts.
- Analyzed customer creditworthiness and determined appropriate levels of credit limits.
- Maintained accurate records of all collection activity using the company's software system.
- Identified opportunities for process improvement within the collections department.
- Developed strategies for improving collection performance, reducing delinquency and bad debt losses.
- Researched and resolved customer disputes regarding billing errors or discrepancies.
- Reviewed accounts receivable aging reports and identified potential problem areas.
- Negotiated payment plans with customers in order to bring their accounts current.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Monitored and maintained compliance with internal controls and government regulations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Realtor
Berkshire Hathaway HomeServices
Austin, Texas
09.2022 - Current
- Conducted open houses and showings of properties to prospective buyers.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Organized open houses and other events to promote properties for sale.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Generated leads through networking activities, cold calling prospects, referrals.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Researched zoning regulations for specific areas when preparing property listings.
- Monitored changes in local markets that could affect the value of listed properties.
- Generated list of properties to meet specific client needs.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Developed relationships with asset management companies and local builders to link affordable units and buyers.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Promoted properties via advertisements, open houses and multiple listing services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Increased personal revenue by completing multiple home and property sales.
- Prepared and delivered sales presentations.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Liaised between sellers and buyers for profitable and efficient sales.
Dealer Operation Specialist
SunPower Corporation
Austin, TX
01.2022 - Current
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Assisted with the development of project plans for new initiatives or process improvements.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Created documentation related to operational procedures such as SOPs.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Utilized software and tools to automate and improve operational processes.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Coordinated with various departments to streamline operations and enhance workflow.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided technical support to customers when needed.
- Utilized problem-solving skills when dealing with difficult customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Established strong relationships with decision-makers and influencers within client organizations.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
Multi Unit Team Leader
H&R Block
Crown Point, IN
11.2020 - 04.2021
- Assigned and monitored daily tasks for team members.
- Developed strategies to increase productivity and efficiency of the team.
- Ensured compliance with company policies and regulations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Customer Service Representative
ComEd
Oakbrook Terrace, IL
04.2015 - 12.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems and de-escalating situations with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Account Manager /Escalations Manager
AT&T
Chicago, IL
01.2002 - 02.2013
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Adhered to established policies regarding collection processes and procedures.
- Provided excellent customer service while collecting past due amounts from customers.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Accepted and processed customer payments and applied toward account balances.
- Monitored overdue accounts using automated information systems..
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - Clinical Psychology
Purdue University
Hammond, IN12-1997
Skills
- Effective conflict resolution skills
- Time Management
- Goal Setting
- Analytical Thinking
- Problem-solving aptitude
- Written Communication
- Interpersonal Communication
- Attention to Detail
- Analytical Skills
- Multitasking
- Effective Communication
- Processes and procedures
- Risk Mitigation
- Documentation And Reporting
- KPI analysis
- Regulatory Compliance
- Root Cause Analysis
- SQL and Databases
- Financial Management
- Evidence-Based Decision Making
- Risk Analysis
- Negotiation
- MS Excel
- Excel proficiency
- Finance
- Performance Evaluation
- Skip Tracing
- Dispute Resolution
- Contract Management
- Recruitment and hiring
- Staff Management
Certification
- Trec Real Estate License
Timeline
Sr. Credit and Collection Analyst
SunPower Corporation
10.2023 - Current
Realtor
Berkshire Hathaway HomeServices
09.2022 - Current
Dealer Operation Specialist
SunPower Corporation
01.2022 - Current
Multi Unit Team Leader
H&R Block
11.2020 - 04.2021
Customer Service Representative
ComEd
04.2015 - 12.2019
Customer Account Manager /Escalations Manager
AT&T
01.2002 - 02.2013
Bachelor of Arts - Clinical Psychology
Purdue University
- Trec Real Estate License
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