Ericka Busch
Rancho Cucamonga,CA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized server with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
EVS Technician
Hoag Hospital Newport Beach
01.2023 - Current
- Mixed and blended cleaning solutions to proper concentrations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Clean rooms for existing patients on labor and delivery floor as well as clean dirty rooms and prepare them for the next patient.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Server
La Pergola
11.2020 - 01.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Manager
Grizzly's Bear Belly Deli
03.2016 - 02.2020
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Reviewed sales and gross profit report to assess company efficiency.
- Defined clear targets and objectives and communicated to other team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
High School Diploma -
Long Beach Adult School
Long Beach, CA01.2024
Skills
- Food Preparation and Safety
- Special Requests and Substitutions
- Guest Inquiries
- Condiment Refilling
- Warm and Friendly
- Order Accuracy and Delivery
- Greeting and Seating Guests
- Table Bussing
- Age Verification
- Anticipating Guest Needs
- Bus Tables
- Dining Room Monitoring
- Dining Room Cleaning and Upkeep
- Bathroom Servicing
- Transactions and Cash Handling
- Corrective Actions
- Customer Service and Rapport
- Courteous Phone Demeanor
- Glassware Polishing
- Ability to Lift 30 Pounds
- Guest Satisfaction
- Guest Supervision
- Exhibit Knowledge
- Waiting Tables
- Dessert Preparation
- Covid Symptom Screening
- Guest Flow
- Process Payments
- Communications Protocols
- Operational Efficiency and Safety
- Server Improvements
- Table Monitoring and Turnover
- Cocktail Knowledge
- Kitchen Organization
- Forecast Preparation
- Beverage Preparation
- Cool Under Pressure
- Table Preparation
- Contamination Prevention
- To-Go Order Preparation
- Guest Seating
- Course Suggestions
- Server Training
- Food and Beverage Service
- Specials Promotion
- Performance Improvement
- Menu Presentation
- Pos Operation
- Front of House Display Creation
- Item Promotion
- Ordering Procedures
- Food Safety Oversight
- Sales Techniques
- Phone Inquiries
- Service Prioritization
- Dining Crew Workflow Optimization
- Food Allergies
- Plates Presentation
- Menu Item Recommendation
- Hospitality Service Expertise
- Food Spoilage Prevention
- Utensil Cleaning
- Food Sales and Promotion
Timeline
EVS Technician
Hoag Hospital Newport Beach
01.2023 - Current
Server
La Pergola
11.2020 - 01.2022
Assistant Manager
Grizzly's Bear Belly Deli
03.2016 - 02.2020
High School Diploma -
Long Beach Adult School
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