Ericka Carter

• Assist patients with transfer activities
• Completes patient care task
• Charting and updating nurses on patient status

• Facilitate training for Nurse Case managers and clinical staff
• Responsible for updating learning management system
• Review instructor materials and supporting documentation for accuracy
• Collaborated with subject matter experts to create accurate training content.
• Engaged with subject matter experts to ensure training content accuracy and relevance.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Responsible for EHR implementation at dialysis locations across the United States

• Clinical trainer for renal, peritoneal nurses, patient care technicians
• Analyze, troubleshoot, and resolve product issues (hardware & software)
• Deploy devices across multiple clinical sites
• Help nurses complete orders, pre and post assessments
• Documenting test patterns/results, known issues, workarounds, and potential solutions
• Engaged with subject matter experts to ensure training content accuracy and relevance.

• Responsible for training case managers, social workers on new software System
• Work with Instructional designers to make changes
• Review instructor materials, and supporting documentation for accuracy
• Presents information verbally and in writing in a clear and easy to understand manner
• Participates in the planning, development, and evaluation of learning solutions in support of our audience
• Engage with learners to determine how training materials should be customized to meet specific needs

• Responsible for training nurse case managers, social workers on new Clinical System
• Facilitate classroom training
• Engage with learners to determine how training materials should be customized to meet specific needs
• Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process
• Created engaging presentations that simplified complex topics, promoting better understanding among all participants.
• Helped develop an online resource hub where employees could access training modules at their convenience.

• Epic physician ambulatory trainer
• Support configuration and customization for clinical applications
• Facilitate web-based training
• Design and deliver scalable learning solutions
• Provide workflow improvements
• Oversee the creation and maintenance of training materials, including tip sheets, quick start guides

• System Configuration
• Training CRNA, Anesthesiologist on clinical documentation software
• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.

Facilitate web-based training

• Support on site in operating rooms, PACU
• Coordinate with support and product team to resolve customer issues
• Support help desk for end user support

• Company Overview: SAP Hanna for Eskanazi Hospital
• Work with dedicated key contacts to build training schedule and oversee end to end training logistics to support training delivery, including completion reporting and metrics
• Training SAP software to hospital staff
• Build exercise guides and load data
• Prepares presentations, gains consensus from client and implementation team
• Creating test plans and test cases
• Educate clients on the implementation process
• Support Go Live
• Revises courseware documents and training materials based on technical reviews by peer authors, SMEs, management, quality assurance, and customers
• Trained clinical staff on Epic Research and clindoc
• SAP Hanna for Eskanazi Hospital

• Company Overview: (Contract)
• Develops configurations that support business processes
• Plans and executes on delivery and execution plans
• Manages the solutions through deployment, training
• Work with internal teams to standardize training
• Prepares presentations, gains consensus from client and implementation team
• Create new learning curriculum
• Tracks and reports key performance indicators/metrics
• Support Go live
• Design learning materials
• Locates and extracts data from technical documents and incorporates information into lesson materials in a standard format
• Update Learning Management System
• (Contract)

• Training Occupation, Speech, Physical Therapist in Epic Clindoc
• Apply an in-depth understanding of the respective Epic Beacon, Clindoc application to perform all training activity
• Troubleshoots problems and responds to questions from end users
• Participated in cross-functional team meetings, contributing valuable insights on how to enhance overall system performance and user experience.
• Assisted with the development and maintenance of training schedules, ensuring timely delivery of Epic ClinDoc instruction to all relevant staff.

• Company Overview: (Contract)
• Support adult learning techniques
• Training Northwestern Hospital Clinical end users in Epic
• Identify problems and research alternatives through testing
• Classroom and one-on-one training with End Users and Super Users
• Prepares presentations, gains consensus from client
• Tracks and reports key metrics
• Ensures all materials for each course are ready for scheduled classes
• Provide go live support and command center help
• Provide user support to Oncology clinicians
• (Contract)

• Drive revenue growth by achieving and exceeding quarterly and annual quotas within assigned territory through face-to-face sales meetings
• Demonstrate comprehensive understanding of our high value products and services
• Understanding the challenging business terrains that clients face, effectively articulate the value proposition of our services
• Obtained and maintained contracts from the City of Chicago for construction and dump work
• Responsible for creating sales strategy plans
• Responsible for managing a team of 5-7 inside sales reps