ERICKA CASTILLO
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Marketing and Communications Coordinator
NeoLife International
Santa Clara, CA
01.2021 - Current
- Provide secretarial and administrative support, as well as department
- Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
- Devised content strategy to effectively engage target audiences.
- Maintained detailed project schedules ensuring timely completion of deliverables from multiple stakeholders
- Oversaw creation of visually appealing marketing materials, including brochures, banners, and sales collateral
- Boosted brand awareness with target customer demographics with social, print, and email campaigns
- Created engaging brochures and flyers to use for promotional materials and distribution
- Managed workflow between staff, coordinating documents, and creative material distribution
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns
- Coordinated with design and media teams to develop high-quality creative assets
Executive Assistant
NeoLife International
Fremont, CA
07.2017 - Current
- Answered phone calls and email inquiries.
- Processed travel expenses and reimbursements for Vice President of Sales and sometimes other Executives if necessary.
- Screened calls and emails as well as initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Led staff and vendors in providing high level of service for owner and guests.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Collaborated on special projects to improve overall business operations within organization efficiently
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and initiated actions to respond or direct messages for managers
Administrative Assistant
Vention Medical
Sunnyvale, CA
04.2014 - 07.2017
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Processed orders per engineers accurately and within agreed timeframes to meet service standards.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Consistently provide excellent administrative and clerical support to 30+ engineering projects in medical device industry.
- Oversee return of rejected products to suppliers and amend PO delivery dates as necessary or requested.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Volunteered to help with special projects of varying degrees of complexity
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Receptionist
Prosoft Technologies, Inc.
Virginia Beach, VA
01.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company as well as visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided above average product and service to customers, and ensured satisfaction by proactively collaborating with supervisors and management.
- Helped maintain office security by monitoring visitor access and issuing badges
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules
Education
MBA - Digital Marketing
Liberty University
Lynchburg, VA05.2025
BACHELOR OF SCIENCE - PSYCHOLOGY
Regent University
Virginia Beach, VA05.2017
Transfer - SCIENCE
Tidewater Community College
Norfolk, VA02.2013
Diploma - Dental Assisting
Tidewater Tech
Norfolk, VA2007
Skills
- Social Media Campaign
- Time Management
- Sales Expertise
- Employee Engagement Management
- Staff Management
- Establishing Deadlines
- Social Media Platforms
- Email Blasts
- Administering Social Media Accounts
- Marketing Strategies
- Event Planning
Timeline
Marketing and Communications Coordinator
NeoLife International
01.2021 - Current
Executive Assistant
NeoLife International
07.2017 - Current
Administrative Assistant
Vention Medical
04.2014 - 07.2017
Receptionist
Prosoft Technologies, Inc.
01.2013 - 05.2014
MBA - Digital Marketing
Liberty University
BACHELOR OF SCIENCE - PSYCHOLOGY
Regent University
Transfer - SCIENCE
Tidewater Community College
Diploma - Dental Assisting
Tidewater Tech
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