Ericka Coley
Fair Lawn
Summary
Dynamic professional with experience at Hilton Garden Inn Hotel, excelling in customer service and front desk operations. Proven ability to enhance client satisfaction through effective communication and organizational skills. Proficient in Microsoft Excel, streamlining processes to improve efficiency. Recognized for training staff and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2022 - 05.2025
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
- Trained new staff on customer service protocols and office systems.
- Coordinated scheduling of appointments, meetings, and conference room usage.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Assessed visitor needs, providing accurate information about services and facilities.
Registration Coordinator
Enterprise Rent-A-Car
01.2018 - 12.2022
- Coordinated vehicle registration processes, ensuring compliance with local regulations and company policies.
- Managed customer inquiries regarding vehicle availability and registration status, enhancing client satisfaction.
- Streamlined data entry procedures, improving accuracy and reducing processing time for registrations.
- Collaborated with various departments to resolve registration issues, fostering effective communication and teamwork.
Education
High School Diploma -
Passaic High School
Passaic, NJSkills
- Proficient in Microsoft Word and Excel
- Strong verbal and written communication
- Excellent organizational and multitasking abilities
- Customer service and front desk etiquette
- Basic knowledge of scheduling software and office equipment
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
01.2022 - 05.2025
Registration Coordinator
Enterprise Rent-A-Car
01.2018 - 12.2022
High School Diploma -
Passaic High School
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