Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Colon

Catasauqua,PA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

18
18
years of professional experience

Work History

Patient Access Representative

St Luke's Health Network
Allentown, PA
03.2017 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.

Client Manager Asistant

Guardian Life Insurance
Bethlehem, PA
09.2022 - 09.2023
  • Provided support to clients during implementation of new products or services.
  • Resolved customer complaints in a timely manner through effective communication techniques.
  • Conducted research into competitive markets to stay up-to-date on industry trends and developments.
  • Assisted in creating promotional materials for existing customers as well as potential leads.

Medical Administrative Assistant

Lehigh Valley Hospital
Allentown, PA
10.2011 - 11.2016
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
  • Assisted with coding medical records using ICD-10 coding standards.

Medical Assistant

Lehigh Valley Hospital and Health Network
Allentown, PA
04.2006 - 10.2011
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Education

Medical Administrative Associates -

Lincoln Technical Institute
Allentown, PA
04-2006

Skills

  • HIPAA Compliance
  • Problem-Solving
  • Multitasking and Organization
  • Post-Discharge Care Coordination
  • Customer Service
  • Insurance Verification
  • Spanish Fluency
  • EMR Updating

Timeline

Client Manager Asistant

Guardian Life Insurance
09.2022 - 09.2023

Patient Access Representative

St Luke's Health Network
03.2017 - Current

Medical Administrative Assistant

Lehigh Valley Hospital
10.2011 - 11.2016

Medical Assistant

Lehigh Valley Hospital and Health Network
04.2006 - 10.2011

Medical Administrative Associates -

Lincoln Technical Institute

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Ericka Colon