Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ericka De Jesus

Tampa

Summary

Dedicated customer service professional with experience at Walmart, skilled in problem-solving and compassionate caregiving. Proven ability to enhance customer experiences through effective communication and attention to detail. Adept at managing medical appointments and providing daily living assistance, ensuring a supportive environment for clients and team members alike.

Overview

13
13
years of professional experience

Work History

Elderly Caregiver

Self Employed
01.2023 - Current

Greet customers with a positive attitude and assist with orders both in-store and over the phone.


Prepare pizzas and other menu items accurately and efficiently following Domino’s recipes and quality standards.


Ensure the cleanliness and sanitation of all workstations, equipment, and dining areas in compliance with health and safety guidelines.


Assist with inventory management and restocking as needed.


Work collaboratively with team members to meet daily goals and maintain a smooth workflow.


Uphold Domino’s brand image and commitment to excellent service.

Customer Service Cashier

Walmart
01.2015 - 12.2018

Provided friendly and efficient customer service by assisting with purchases, answering questions, and resolving issues.


Operated cash registers to accurately process cash, credit, and debit transactions, including returns and exchanges.


Maintained a clean, organized checkout area and followed all company procedures for safety and security.


Helped customers locate merchandise and offered product information to support purchasing decisions.


Worked collaboratively with team members to ensure a positive shopping experience and meet daily performance goals.

Customer Service Associate Cashier

Home Depot
02.2013 - 08.2015


  • Delivered excellent customer service by assisting shoppers with product inquiries, locating items, and resolving concerns.
  • Processed transactions efficiently using POS systems, handling cash, credit, and returns with accuracy.
  • Maintained a clean and organized checkout area, ensuring compliance with safety and company standards.
  • Supported front-end operations by restocking shelves and maintaining product displays.
  • Collaborated with team members to enhance the customer experience and meet store goals.

Customer Service Representative

Dominos Pizza Inc.
04.2012 - 12.2012

Greet customers with a positive attitude and assist with orders both in-store and over the phone.


Prepare pizzas and other menu items accurately and efficiently following Domino’s recipes and quality standards.


Ensure the cleanliness and sanitation of all workstations, equipment, and dining areas in compliance with health and safety guidelines.


Assist with inventory management and restocking as needed.


Work collaboratively with team members to meet daily goals and maintain a smooth workflow.


Uphold Domino’s brand image and commitment to excellent service.

Education

High School Diploma -

Jefferson High School
Tampa, FL
06.2014

Skills

  • Personal hygiene assistance
  • Documentation and reporting
  • Meal preparation
  • Compassionate caregiving
  • Housekeeping
  • Customer service
  • Social interaction
  • Medication administration
  • Medical appointment coordination
  • Data confidentiality
  • Problem-solving
  • Friendly and outgoing
  • Attention to detail
  • Daily living assistance
  • Empathy and patience
  • Adaptability and flexibility
  • Transfer assistance
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Elderly Caregiver

Self Employed
01.2023 - Current

Customer Service Cashier

Walmart
01.2015 - 12.2018

Customer Service Associate Cashier

Home Depot
02.2013 - 08.2015

Customer Service Representative

Dominos Pizza Inc.
04.2012 - 12.2012

High School Diploma -

Jefferson High School