Summary
Overview
Work History
Education
Skills
Timeline
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Ericka De La Cerda

Warrenton,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Pet Stylist

Petco
07.2022 - Current
  • Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
  • Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
  • Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
  • Groomed 25 dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Trimmed nails using clippers and grinders.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.

Care Giver

Caring For The Coast
04.2022 - Current
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.


Store Leader

Petco Animal Supplies Stores Inc.
11.1995 - Current
  • Planned optimal workflow through successful scheduling and task delegation.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Store Trainer

Petco Animal Supplies Stores Inc.
02.2002 - 08.2008
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Education

High School Diploma -

Coronado High School
Colorado Springs, CO

Skills

  • Health and Wellbeing
  • Adaptable and Flexible
  • Customer Experience Management
  • Positive and Friendly
  • Client Records Management
  • Attentive to People
  • Customer Needs Assessments
  • Confidential Records Management
  • Complaint Handling
  • Strategic Decision-Making

Timeline

Pet Stylist

Petco
07.2022 - Current

Care Giver

Caring For The Coast
04.2022 - Current

Store Trainer

Petco Animal Supplies Stores Inc.
02.2002 - 08.2008

Store Leader

Petco Animal Supplies Stores Inc.
11.1995 - Current

High School Diploma -

Coronado High School

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Ericka De La Cerda