Ericka Delagarza
Chambersburg,PA
Summary
Customer Service oriented professional with years of experience managing people, multiple projects, and accounts. Client-focused, driven, and expert in administrative and business operations skills.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting, and coordinating a wide variety of both small-scale and large-scale events.
Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Authorized to work in the US for any employer.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Administrator / Writer / Editor
Ghostwriter
01.2022 - Current
- Research and write on topics as assigned
- Create content in form of blogs, articles, or newsletters
- Write copy for mailers, postcards, and brochures
- Assist with grant writing copy and editing
- Develop well-researched articles and submit for review
- Collaborate with team on company wide projects
- Perform a multitude of administrative tasks using QuickBooks, Adobe, Microsoft Office, Canva,
- Freedcamp, Mailchimp, Dropbox, and Google Apps.
Freelance Writer/Copy Editor
Self Employed
04.2012 - Current
- Specialize in writing exclusive content for blogs and websites on various topics.
- Copy edit and do rewrites for publishing companies.
- Grant writing and editing.
- Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines.
- Suggested improvements to content to enhance quality and accuracy.
- Content creation and SEO optimization.
Manager/Head Barista
Denim Coffee Company
08.2019 - 04.2023
- Sell coffee and tea blends and brew equipment, highlight the differences between items, and educate customers about brewing methods.
- Manage and report inventory.
- Reconcile weekly cash deposits, and manage petty cash and shop deposits.
- Make and maintain a monthly schedule for staff
- Open and close shop independently and work unsupervised.
- Adhere to all food safety regulations and quality controls.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
Catering Sales Manager
Distinctive Gourmet/Centerplate Virginia Beach Convention Center
10.2006 - 07.2011
- Planned, executed, and managed food and beverage events including conventions, trade shows, weddings, conferences, banquets, galas, fundraisers, public and private meetings, and consumer shows.
- Accurately distributed banquet event orders to operations and convention center event teams in a timely manner using Caterease.
- Experienced in Delphi and multiple catering software programs.
- Followed all sales processes, understood company policy, and complied with company standards both financial and contractual.
- Worked side by side with Catering Operations Manager prior to and during catering functions.
- Managed and played key role in banquet server motivation and accuracy of service.
- Trained and mentored banquet captains, bartenders, and banquet servers.
- Active member of the sales and marketing team and attended weekly meetings.
- Participated in local and regional events to develop and maintain business relationships.
- Contributed to the sales and marketing plans and actively pursued new marketing opportunities.
- Worked closely with the Virginia Beach Convention and Visitors Bureau on retaining and seeking new and future business.
- Initiated and participated in site tours, customer tastings, menu selections, menu proposals, floor plans, and worked closely with convention center event teams to ensure customer satisfaction.
- Processed contracts, and proposals, and worked closely with the Executive Chef on menu planning, development, and pricing.
- Handled deposits, billing, and accounts receivable for all assigned events.
- Effectively built and maintained customer relationships
- Completed all special assignments as assigned by the General Manager including menu development, packaging, and pricing.
- Actively pursued new projects and responsibilities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Arts - Communications/Journalism
Shippensburg University
1990
Skills
- Office Management
- Business Correspondence
- Inbound Phone Call Handling
- Customer Relationship Management
- Planning Events
- Time Management
- Excellent Written and Verbal Communication
- Problem-Solving Techniques
- Content Editing
- Client Meetings
- Style Guidelines
- Grammatical Skills
- Press Releases
- Editorial Standards
- Microsoft Office
- Writer Interviewing and Hiring
- Communications and Media
- SEO Familiarity
- Originality and Creativity
- Event Execution
- Project Management
- Managing Events Start to Finish
- Budget Development
- Vendor Relationship Management
- Guest Relations
- Crisis Management
- Food Service Regulations
- Venue Selection
- Client Requirements
- Vendor Negotiations
- Talent Recruitment
- Event Staff Management
- Marketing and Promotional Materials
- Catering Coordination
- Event Type Planning
Certification
Food Safety Certification
January 2022
Food Handler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator / Writer / Editor
Ghostwriter
01.2022 - Current
Manager/Head Barista
Denim Coffee Company
08.2019 - 04.2023
Freelance Writer/Copy Editor
Self Employed
04.2012 - Current
Catering Sales Manager
Distinctive Gourmet/Centerplate Virginia Beach Convention Center
10.2006 - 07.2011
Bachelor of Arts - Communications/Journalism
Shippensburg University
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