Ericka Denney
Springboro,OH
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
10
10
years of professional experience
Work History
Telephonic Account Executive
LexisNexis Legal And Professional
09.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Prepared additional quotes for current clients to upsell products and services.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Distributed marketing materials to existing and prospective clients to promote products and services.
Business Development Manager
Strategic Data Systems
04.2021 - 09.2022
- Generate and Qualified leads through proper means including cold calling, phone campaigns, email actions, social selling, etc.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Work in large Enterprise accounts and targeting decision makers with new and existing clients using account based marketing and strategic planning,
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Utilized CRM Management tool to ensure sales forecast and pipeline are up to date.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Account Executive
ALM Media
05.2019 - 04.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Prepared additional quotes for current clients to upsell products and services.
- Trained clients on product features and updates to secure buy-in.
Insurance Producer
Roeding Insurance Group
10.2018 - 05.2019
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
Insurance Producer
Sibcy Cline Insurance Services
02.2017 - 10.2018
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
- Approached potential clients by using direct marketing mailings and phone contacts.
Account Manager
Meridian Insurance Agency
10.2013 - 10.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
Wayne High School
Dayton, OH06.2003
Skills
- Verbal and Written Communication
- Strong Presentation Skills
- Lead Generation
- Interpersonal Skills
- Sales Expertise
- Customer Relationships
- Prospecting and Cold Calling
- Proposal Generation
- Quarterly Reviews
- Consultative Selling Techniques
- Business Development and Planning
- Negotiation
- Strategic Selling
- Active Listening
- Communication
- Problem Solving
- Time Management
Timeline
Telephonic Account Executive
LexisNexis Legal And Professional
09.2022 - Current
Business Development Manager
Strategic Data Systems
04.2021 - 09.2022
Account Executive
ALM Media
05.2019 - 04.2021
Insurance Producer
Roeding Insurance Group
10.2018 - 05.2019
Insurance Producer
Sibcy Cline Insurance Services
02.2017 - 10.2018
Account Manager
Meridian Insurance Agency
10.2013 - 10.2018
High School Diploma -
Wayne High School
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