Ericka Do
Summary
Adept at enhancing customer experiences and streamlining operations, Leveraged strong organizational skills and attention to detail at Helen's Dry Cleaners to significantly improve service quality. Expertise in cleaning procedures and knack for complaint resolution fostered a positive environment, contributing to a noticeable increase in customer satisfaction and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Dry Cleaner Customer Service Representative
New Trio Cleaners
09.2022 - 08.2023
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Assisted in maintaining clean and organized work environment for optimal efficiency.
- Enhanced customer satisfaction by providing friendly and efficient service at counter.
- Managed about 40 messages, calls and walk-ins.
Laundry and Dry-Cleaning Assistant
On Time Cleaners
05.2015 - 12.2020
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
- Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- After the cleaning process is finished & sorted bag the orders that is ready.
- Managed about 10 messages, calls and walk-ins.
Dry Cleaner Customer Service Representative
Helen's Dry Cleaners
02.2003 - 08.2014
- Contributed to increased sales by recommending additional services based on individual customer needs.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Established rapport with regular clients through consistent and memorable customer service interactions.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
- Monitored inventory levels of supplies and materials, alerting management to reorder necessary items before stock depletion impacted customer service quality.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Maintained strict adherence to safety procedures, minimizing accidents and injuries in the workplace.
- Managed 30 customers walk-ins, calls, and drop offs on average day.
Education
Skills
- Cleaning procedures
- Customer Relations
- Strong Organization
- Complaint resolution
- Customer Service
- Understanding Customer Needs
- Organizational Skills
- Attention to Detail
- Calm and Professional Under Pressure
- Record-keeping
- Fabric Knowledge
- Stain Identification
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dry Cleaner Customer Service Representative
New Trio Cleaners
09.2022 - 08.2023
Laundry and Dry-Cleaning Assistant
On Time Cleaners
05.2015 - 12.2020
Dry Cleaner Customer Service Representative
Helen's Dry Cleaners
02.2003 - 08.2014
Similar Profiles
Kimberly McAllisterKimberly McAllister
Office Worker at Model Cleaners Dry CleanersOffice Worker at Model Cleaners Dry Cleaners
Safa Yasin AkyolSafa Yasin Akyol
Band Leader, Bass Player at Akyol TrioBand Leader, Bass Player at Akyol Trio
Julie TyrrellJulie Tyrrell
Administrative Assistant at Trio AssociatesAdministrative Assistant at Trio Associates