Ericka Doyle
Savannah
Summary
Customer service professional with extensive experience at LSA Burger and Bath and Bodyworks. Demonstrated expertise in conflict resolution and time management, resulting in enhanced guest satisfaction and increased sales. Proven ability in event coordination and maintaining a welcoming environment. Recognized for exceptional service levels during peak times and efficient seating management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
LSA BURGER
The Colony
02.2024 - 03.2025
- Demonstrated strong interpersonal skills while interacting with customers.
- Greeted guests upon arrival and escorted to tables.
- Assisted staff by serving food and beverages, ensuring efficient table turnover.
- Inspected dining areas for cleanliness and proper setup to maintain high standards.
- Answered phone inquiries to schedule and confirm reservations and address service questions.
- Managed guest expectations by communicating hours, wait times, and specials effectively.
- Coordinated setup for small and large events to ensure smooth execution.
- Completed closing duties, including trash disposal, window cleaning, and silverware polishing.
Sales Associate
BATH AND BODYWORKS
Frisco
10.2022 - 01.2024
- Efficiently bagged purchases and wrapped gifts for customer convenience.
- Upsold additional items based on customer interests to drive sales.
- Greeted customers, providing exceptional service and personalized product advice.
- Processed returns, exchanges, and refunds according to company policies.
- Restocked shelves to maintain optimal inventory levels and organized stockroom effectively.
- Arranged merchandise displays with signage to enhance visual appeal and promote sales.
- Maintained store cleanliness, ensuring a welcoming environment for customers.
- Collaborated with sales team to meet daily sales goals and achieve group targets.
Cabana Attendant
HAWAIIAN WATERS
The Colony
04.2023 - 08.2023
- Directed patrons to lounges and waiting areas for optimal guest comfort.
- Responded promptly to inquiries about beach activities and local attractions.
- Distributed menus, guided guests to tables, and introduced service staff and specials.
- Inspected beach areas for safety hazards, ensuring a secure environment.
- Conducted regular inspections of cabanas to identify damage or necessary repairs.
- Assisted service staff by distributing food and beverages during peak demand.
- Maintained cleanliness of cabanas, adhering to established cleaning standards.
- Resolved customer complaints professionally, enhancing overall guest satisfaction.
Education
High School Diploma -
Braswell High School
Aubrey05-2023
Some College (No Degree) - Esthetician
Collin County Community College
Plano, TXSkills
- Patience
- Product Knowledge
- Time management
- Customer service
- Sales
- Cashier, Cash Handling
- Organization
- Table management
- Interpersonal communication
- Conflict resolution
- Front- and Back-of-house coordination
- Reliability
- Phone etiquette
- Positive and professional
Certification
- TABC
- Food Handlers Certificate
Timeline
Hostess
LSA BURGER
02.2024 - 03.2025
Cabana Attendant
HAWAIIAN WATERS
04.2023 - 08.2023
Sales Associate
BATH AND BODYWORKS
10.2022 - 01.2024
High School Diploma -
Braswell High School
Some College (No Degree) - Esthetician
Collin County Community College
Similar Profiles
Aidan HaleAidan Hale
Server at LSA Burger Co.Server at LSA Burger Co.
James LongJames Long
Bartender at LSA Burger Co.Bartender at LSA Burger Co.
Megan YoungMegan Young
Duty Supervisor, Lifeguard, Swim Teacher at LSADuty Supervisor, Lifeguard, Swim Teacher at LSA
Zoey BenedictZoey Benedict
Service Professional at Olive Garden RestaurantService Professional at Olive Garden Restaurant
Yaireth Mendez TorresYaireth Mendez Torres
Office Labor at FRONTLINEOffice Labor at FRONTLINE