ERICKA EMMANUEL
Kennesaw,GA
Summary
Experienced Manager leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
As a business owner I've developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Fashion E-Commerce Owner
Bombshell Beauty Boutique
01.2019 - Current
- Oversee all aspects of business operations, including planning, purchasing, and financial management, demonstrating strategic business decisions.
- Utilize social media platforms to set up online displays and engage with customers, driving brand visibility and sales growth.
- Developed a loyal customer base by delivering exceptional customer service through prompt communication and issue resolution.
- Manage inventory control to ensure optimal stock levels and timely product availability
- Conducted regular competitor analysis to monitor market conditions, adapting business strategies as needed to maintain a competitive edge in the industry.
Owner/Manager of Operations
Dream Lounge
01.2013 - 12.2018
- Plan and execute promotional events to drive customer traffic and enhance brand awareness, utilizing marketing and event management skills.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Front End Supervisor
Wal-Mart Supercenter
01.2007 - 10.2012
- Assist in training cashiers in front-end policies and procedures, ensuring a high level of customer service and operational efficiency
- Authorize customer transactions, returns, and exchanges,
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within1 month, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Floor Supervisor
Old Navy
01.2004 - 01.2007
- Oversee cash wrap processes and provide high-quality customer service, ensuring a positive shopping experience for customers
- Maintain a clean and safe work environment for employees and customers, adhering to company policies and safety standards
- Communicate feedback to management regarding sales performance and operational efficiency, contributing to continuous improvement efforts
- Manage floor coverage and staffing to optimize productivity and customer service levels, demonstrating effective leadership and organizational skills
- Develop optimal relationships with customers and provide exceptional service, fostering customer loyalty and satisfaction
Women's Supervisor | Loss Prevention
Bloomingdales
01.2002 - 01.2004
- Support sales manager in driving sales, service, and loyalty priorities, contributing to the overall success of the department
- Monitor selling floor standards and workload, ensuring compliance with merchandising and operational policies and procedures
- Maintain stockroom standards and develop proficiency in operational procedures, contributing to efficient and organized store operations
- Promote teamwork and professional conduct among staff, fostering a positive work environment and culture
- Communicate staff concerns to management and conduct private investigations as needed, ensuring employee welfare and security
Education
Associate of Arts - Business Management
University of Phoenix Online
05-2013
High School Diploma -
Firefox High School
Yonkers, NY01.2003
Skills
- Operations Management
- Business Management
- Financial Management
- Problem-Solving
- Customer service
- Team leadership
- Decision-making
- Task delegation
- Shift scheduling
- Marketing
- Attention to detail
- Hiring and training
Certification
- Security Certificate 8 and 16 hrs 10/30/04
- Bank Teller Training Certificate 07/01/05
- Bartending Certificate 10/15/12
Timeline
Fashion E-Commerce Owner
Bombshell Beauty Boutique
01.2019 - Current
Owner/Manager of Operations
Dream Lounge
01.2013 - 12.2018
Front End Supervisor
Wal-Mart Supercenter
01.2007 - 10.2012
Floor Supervisor
Old Navy
01.2004 - 01.2007
Women's Supervisor | Loss Prevention
Bloomingdales
01.2002 - 01.2004
High School Diploma -
Firefox High School
- Security Certificate 8 and 16 hrs 10/30/04
- Bank Teller Training Certificate 07/01/05
- Bartending Certificate 10/15/12
Associate of Arts - Business Management
University of Phoenix Online
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