Ericka Epperson
Prosper,TX
Summary
Accomplished professional with a proven track record in facility management and customer service expertise, notably at City of Allen. Excelled in enhancing community engagement and streamlining operations, achieving significant improvements in member satisfaction. Skilled in conflict resolution and team building, adept at fostering positive environments and driving operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Member Services Representative
City of Allen
Allen
08.2023 - Current
- Deliver outstanding customer service support by greeting customers, administering tours of the facility, answering phones by providing accurate information to members, front desk operations and signing up new customers for membership
- Handles post-sale transactions by operation active software to enter and record sales, process payments, and ensure accurate transaction management
- Promotes facility programs and services to members and guests, addressing customer inquires and resolving complaints to ensure a positive experience
Special Education Paraeducator
Celina ISD
Celina
08.2023 - Current
- Assist special education teachers in delivering instruction and adapting materials for students with disabilities
- Implement behavior management strategies and support students in developing social and emotional skills
- Assist with classroom organization, utilize materials needed for learning while maintaining a structured learning environment
- Collaborate with teachers, therapists, and other school staff to support student needs
Business Process Development Internal Audit/Specialist
Copart
Dallas, USA
02.2019 - 08.2023
- Company Overview: Dallas, TX
- Develop workflows, SOPs (Standard Operating Procedures), and automation strategies
- Design, analyze and optimize workflows to improve efficiency and effectiveness
- Collaborate with stakeholders across departments to align processes with business goals
- Conduct regular audits and assessments for ongoing enhancements
- Dallas, TX
Salvage Claims Assistant
Liberty Mutual Insurance
Plano, USA
10.2016 - 01.2019
- Provided empathetic and professional service to customers, peers, and stakeholders
- Demonstrated strong prioritization skills by proactively managing day-to-day tasks, including balancing new assignments with existing inventory
- Executed with speed and urgency to prepare vehicles for sale, including obtaining all necessary paperwork, vehicle access, and keys
Officer
Bank of America
Plano, USA
01.2014 - 01.2016
- Company Overview: Plano, Texas
- Serviced FHA, GSE, and Non-GSE loan documents to ensure compliance with Bank of America's terms and regulatory requirements
- Plano, Texas
Officer, Quality Assurance
Bank of America
Plano, USA
04.2011 - 01.2014
- Company Overview: Plano, Texas
- Audited and examined financial documents against lending guidelines within a changing environment and stringent deadlines
- Plano, Texas
Senior Loan Servicing Specialist / Mortgage Loan Originator
Bank of America
Plano, USA
03.2010 - 04.2011
- Company Overview: Plano, Texas
- Maintained customer relationships, identified mortgage solutions, and negotiated loan payments to prevent potential default
- Plano, Texas
Collector I
Bank of America
Plano, USA
10.2008 - 03.2010
- Company Overview: Plano, Texas
- Initiate and receive calls to discuss unsettled payments, understand financial situations, and negotiate repayment plans
- Plano, Texas
Elementary School Teacher
Roosevelt School District
Phoenix, USA
07.2005 - 05.2008
- Company Overview: Phoenix, AZ
- Plan and deliver engaging lessons in core subjects (Math, Science, Language Arts, Social Studies)
- Foster social, emotional, and cognitive development
- Developed and administered tests for students to measure academic proficiency and understanding
- Enforce classroom rules and manage student behavior effectively
- Phoenix, AZ
Education
Master of Arts - Education
Ottawa University
Ottawa, KS02.2007
Bachelor of Arts - Human Resources Development
Ottawa University
Ottawa, KS12.2004
Skills
- Community Engagement
- Recreation Programs
- Facility Management
- Public Services
- Event planning
- Conflict Resolution
- Incident Reporting
- Data Entry & Record-Keeping
- Customer service expertise
- Team building
- Policies and procedures adherence
Certification
- First Aid and CPR Certified, 09/01/23
- First Aid/Narcan, 01/01/25
- Child abuse training, 09/01/23
- Food Handlers Card, 10/01/23
- CDC-Concussion training, 12/01/23
References
References Available Upon Request
Timeline
Member Services Representative
City of Allen
08.2023 - Current
Special Education Paraeducator
Celina ISD
08.2023 - Current
Business Process Development Internal Audit/Specialist
Copart
02.2019 - 08.2023
Salvage Claims Assistant
Liberty Mutual Insurance
10.2016 - 01.2019
Officer
Bank of America
01.2014 - 01.2016
Officer, Quality Assurance
Bank of America
04.2011 - 01.2014
Senior Loan Servicing Specialist / Mortgage Loan Originator
Bank of America
03.2010 - 04.2011
Collector I
Bank of America
10.2008 - 03.2010
Elementary School Teacher
Roosevelt School District
07.2005 - 05.2008
Master of Arts - Education
Ottawa University
Bachelor of Arts - Human Resources Development
Ottawa University
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