Ericka Epperson
Prosper,US
Summary
Special Education professional skilled in individualized instruction and behavior management, supporting diverse learners in inconclusive environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Library Outreach Assistant
City of Celina
Celina, TX
11.2025 - Current
- Plan and deliver outreach programs to promote library services within the community.
- Coordinate and represent the library at community events, workshops, and programs
- Track outreach activities and prepared reports on participation and impact.
Member Services Representative
City of Allen
Allen, TX
08.2023 - Current
- Assisted members with inquiries, providing exceptional service to enhance customer satisfaction and retention.
- Educated clients on available services, promoting resources to maximize member engagement and usage.
- Processed payments for services rendered promptly and accurately using appropriate methods of payment.
- Demonstrated strong problem solving abilities when resolving member complaints or issues.
Utility Customer Service
City of Celina
Celina, TX
04.2025 - 10.2025
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Special Education Paraeducator
Celina ISD
Celina, TX
08.2023 - 03.2025
- Assisted in implementing individualized education plans (IEPs) to enhance student success.
- Collaborated with teachers to adapt learning materials for accessibility and engagement.
- Monitored student progress and behavior, providing timely feedback to educators.
- Facilitated small group instruction to reinforce key concepts and skills.
Business Process Development Internal Audit
Copart
Dallas, TX
05.2020 - 08.2023
- Document audit findings and deliver feedback to upper management.
- Generate daily compliance reports using Tableau and Excel pivot tables to communicate trends and areas of improvement to upper management.
- Cross-train on special projects, such Call Audits, Owner Web Portal, and Quality Assurance.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
Salvage Claims Assistant
Liberty Mutual Insurance
Plano, TX
10.2016 - 01.2019
- Processed and reviewed claims documentation to maintain compliance with company policies and regulations.
- Coordinated with various departments to resolve claim discrepancies and streamline processing workflows.
- Maintained accurate records of claims activities using database management systems for efficient tracking.
- Collaborated with underwriters and adjusters to gather necessary information for timely claims resolution.
Banking Roles
Bank of America
Plano, TX
10.2008 - 01.2016
- Managed customer inquiries and resolved issues to enhance client satisfaction and loyalty.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
Master of Arts (M.A.) - Educational Curriculum and Instruction
Ottawa University
Ottawa, KS, US02-2007
Bachelor of Arts (B.A.) - Human Resource Development
Ottawa University
Ottawa, KS, US12-2004
Skills
- Learning disabilities support
- Collaboration with teachers
- Progress monitoring
- Verbal and written communication
- Instructional support
- Student supervision
- Nonverbal communication
- Classroom management strategies
Certification
- First Aid and CPR Certified 09/23
- First Aid/Narcan 01/25
- Child Abuse training 09/23
- Food Handlers Card 10/23
- CDC-Concussion training 12/23
Timeline
Library Outreach Assistant
City of Celina
11.2025 - Current
Utility Customer Service
City of Celina
04.2025 - 10.2025
Member Services Representative
City of Allen
08.2023 - Current
Special Education Paraeducator
Celina ISD
08.2023 - 03.2025
Business Process Development Internal Audit
Copart
05.2020 - 08.2023
Salvage Claims Assistant
Liberty Mutual Insurance
10.2016 - 01.2019
Banking Roles
Bank of America
10.2008 - 01.2016
Bachelor of Arts (B.A.) - Human Resource Development
Ottawa University
Master of Arts (M.A.) - Educational Curriculum and Instruction
Ottawa University