Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ericka Fernandez

Saint Augustine

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Hardworking and passionate job seeker with strong organizational skills
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Offering excellent communication and good judgment.
  • Personable team player with exceptional customer service abilities. Efficient and precise with commitment to finishing jobs quickly and accurately.
  • Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer Receptionist Assistant

St. Gerald
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted numerous visitors, vendors and interview candidates.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

Bakery Associate

Winn-Dixie Grocery Stores Inc.
12.2021 - 09.2023
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Grocery Bagger

Winn-Dixie Grocery Stores Inc.
06.2020 - 12.2021
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Checked for outdated and overripe grocery items and removed from inventory.

Bakery Associate

Winn-Dixie Stores Inc.
10.2019 - 03.2020
  • Trained newly recruited employees in Bakery section.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Supported waitstaff and other team members in completing tasks.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Direct Support Professional

Florida Mentor Network
06.2019 - 08.2019
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Guided patients to the restroom do support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Volunteer Residential Assistant

Hubbard House
06.2019 - 07.2019
  • Distributed donated gifts to Domestic Violence Survivors
  • Prepared rooms for Domestic Violence Survivors
  • Organized closets

Data Entry Volunteer

Mothers Against Drunk Driving (M.A.D.D.)
05.2018 - 06.2018
  • Compiled, sorted and verified accuracy for entries to maintain database integrity.
  • Applied data programming techniques and procedures to streamline data access.
  • Researched and edited items within DBMS for accuracy and completeness.
  • Maintained database entries by manually inputting information.
  • Generated sortable reports according to customized requests.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Verified accuracy of data before transcribing.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Entered data into Excel according to formatting standards.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Created reports based on up-to-date data to inform business decisions.
  • Drafted reports for upper management as directed.
  • Gathered data from multiple sources and programs.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Sent completed entries to manager for evaluation and final approval.
  • Reviewed completed work for compliance with regulations.
  • Monitored database updates and verified for correctness.

Education

Master of Arts - Ministerial Leadership

Southeastern University
Lakeland, FL
05.2023

Bachelor of Science - Social Sciences

Jacksonville University
Jacksonville, FL
12.2018

Skills

  • Client advocacy
  • Verbal and written communication
  • Attention to detail
  • Conflict resolution
  • Multilingual - Spanish/English/ASL/Korean-in process

Certification

Mental Health Awareness- New Skills Academy 12/2019

Anxiety Awareness- New Skills Academy 12/2019

Cognitive Behavioral Therapy-New Skills Academy 08/ 2021

Advanced Cognitive Behavioral Therapy-New Skills Academy 08/ 2021

Timeline

Volunteer Receptionist Assistant

St. Gerald
01.2024 - Current

Bakery Associate

Winn-Dixie Grocery Stores Inc.
12.2021 - 09.2023

Grocery Bagger

Winn-Dixie Grocery Stores Inc.
06.2020 - 12.2021

Bakery Associate

Winn-Dixie Stores Inc.
10.2019 - 03.2020

Volunteer Residential Assistant

Hubbard House
06.2019 - 07.2019

Direct Support Professional

Florida Mentor Network
06.2019 - 08.2019

Data Entry Volunteer

Mothers Against Drunk Driving (M.A.D.D.)
05.2018 - 06.2018

Master of Arts - Ministerial Leadership

Southeastern University

Bachelor of Science - Social Sciences

Jacksonville University

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Ericka Fernandez