Ericka Fernández Chaves
San Pedro De Poás, Alajuela, Costa Rica
Summary
International Trade and Logistics professional with hands-on experience in the airfreight import billing process within a global freight forwarding company. Proven background in finance and accounting through roles at DHL Express as both Billing Agent and Senior Agent, with responsibilities including data analysis, reconciliations, and credit note processing. Additional experience in the billing and accounting department of a medical company, handling manual invoices, portal uploads, spools, and reconciliations. Skilled in invoice submission, issue resolution, and cross-functional collaboration. Recognized for team support, knowledge sharing, and serving as backup to leadership. Highly motivated to continue developing professionally in areas aligned with international trade, logistics, and finance, while strengthening soft skills and advancing along a dedicated career path.
Overview
7
7
years of professional experience
8075
8075
years of post-secondary education
4
4
Languages
Work History
Senior Invoice Billing Analyst
Stryker
07.2023 - Current
- Acted as an expert in reconciliation processes, ensuring the creation of robust controls and supervising the execution of all tasks to maintain accuracy and efficiency.
- Took on both operational and administrative roles, serving as a key backup to leadership, and participating in critical meetings, including important calls and migrations.
- Provided ongoing support to team members by addressing doubts, offering guidance, and assisting with troubleshooting, ensuring a collaborative and productive team environment.
- Implemented process improvements to enhance efficiency and accuracy, while becoming a subject matter expert in the Invoice Submission process.
Invoice Billing Analyst
Stryker
05.2022 - 05.2023
- Started in the ORO/Portals team, responsible for creating and supervising the ORO creation process, ensuring accuracy and timeliness in billing operations.
- Managed the uploading of invoices into various portals, ensuring compliance with internal procedures and external requirements.
- Transitioned to the Invoice Delivery department, where I took charge of managing reference files, establishing control mechanisms, and maintaining spool files for accurate data management.
- Created and maintained various reports to track and monitor invoice delivery, providing actionable insights to improve efficiency and accuracy.
- Applied strong attention to detail and process optimization to ensure the smooth operation of the department.
Senior Billing Agent
DHL Express
11.2021 - 04.2022
- Transitioned to the Credit Notes Team, managing the creation and processing of credit notes on a daily basis, ensuring accuracy and compliance with internal guidelines.
- Led meetings and collaborative projects with country-specific teams, addressing billing issues, and resolving exceptions originating from both the company and the countries.
- Provided expert support in troubleshooting and resolving billing issues, applying a strong analytical approach to determine whether the issue was due to internal processes or external exceptions.
Post Billing Agent
DHL Express
02.2020 - 10.2021
- Analyzed and reconciled country-specific billing discrepancies, identifying differences between SAP records and pending uploads, ensuring accurate and timely updates.
- Provided support to various countries by investigating issues, analyzing data in both local systems and SAP, and taking action to resolve discrepancies and maintain invoicing standards.
- Conducted regular calls with clients in different countries to understand issues, offer support, and assist in troubleshooting, ensuring smooth invoicing and shipment processes.
- Focused on identifying root causes of issues, providing actionable insights, and improving processes to prevent future discrepancies.
Aifreight Billing Agent
Kuehne Nagel
04.2018 - 01.2020
- Created and processed invoices, including billing for import airfreight charges, ensuring timely and accurate billing for clients in various countries.
- Worked directly with clients to address specific requirements and exceptions, tailoring billing solutions to meet individual customer needs.
- Managed the migration and setup of new client accounts, ensuring smooth transitions and accurate billing from the start.
- Provided backup support to the team leader, taking on leadership responsibilities when needed, while maintaining a high level of individual productivity and team support.
- Collaborated with colleagues to ensure seamless operations, troubleshooting issues, and providing assistance as needed to maintain workflow efficiency.
Education
Degree - International Logistics
Universidad Técnica Nacional
Bachelor - International Trade
Universidad Técnica Nacional
Diplomate - International Trade
Universidad Técnica Nacional
High School Diploma -
Liceo De Poás
Skills
Microsoft Office
Computer Skills
Proactive
Highly responsible and reliable
Punctual
Highly Organized
Ability to Work in a Team
Ability to Work Under Pressure
Timeline
Senior Invoice Billing Analyst
Stryker
07.2023 - Current
Invoice Billing Analyst
Stryker
05.2022 - 05.2023
Senior Billing Agent
DHL Express
11.2021 - 04.2022
Post Billing Agent
DHL Express
02.2020 - 10.2021
Aifreight Billing Agent
Kuehne Nagel
04.2018 - 01.2020
Degree - International Logistics
Universidad Técnica Nacional
Bachelor - International Trade
Universidad Técnica Nacional
Diplomate - International Trade
Universidad Técnica Nacional
High School Diploma -
Liceo De Poás
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