Ericka Ficken
Northfield,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Residential Manager
The ARC of Atlantic County
07.2020 - Current
- Supervise and manage team of 22 direct support professionals, ensuring high-quality care and support services to individuals with IDD residing in residential facilities.
- Collaborate with interdisciplinary teams to develop and implement individualized support plans (ISPs) tailored to each resident's unique needs and goals, ensuring their well-being and personal growth.
- Conduct regular training sessions and workshops for staff members, ensuring they are well-equipped to provide residents with the best care and support. This resulted in improved staff morale and reduced turnover rates.
- Maintain strict adherence to all state and federal regulations, licensing requirements, and agency policies, ensuring safe and compliant residential environment for residents and staff.
- Effectively handle crises, employing de-escalation techniques and ensuring safety and well-being of residents and staff members.
- Manage and allocate resources efficiently, ensuring financial stability within residential program and maximizing use of available funds to benefit residents.
- Conduct regular assessments and audits of residential programs to identify areas for improvement, leading to enhanced service quality and resident satisfaction.
- Foster positive relationships with residents' families and engage with local community to promote inclusivity, advocacy, and awareness of IDD issues.
- Maintaining accurate records, reports, and documentation of residents' progress, incidents, and program activities ensures transparency and accountability.
Assistant Manager
Ventura's Offshore Cafe
06.2016 - 12.2019
- Assisted the General Manager in daily restaurant operations, including staff scheduling, inventory management, and maintaining a clean and welcoming dining environment.
- Supervised and motivated a team of 17 employees, providing clear direction, training, and ongoing performance feedback to ensure efficient service and a harmonious work atmosphere.
- Prioritized exceptional customer service, resolving guest concerns promptly and ensuring a favorable dining experience. This approach resulted in improved customer satisfaction ratings and repeat business.
- Demonstrated an in-depth understanding of the menu offerings, enabling me to accurately provide recommendations and answer customer inquiries.
- Implemented cost-saving measures, such as optimizing portion control, minimizing waste, reducing expenses, and improving profitability.
- Actively promoted upselling and suggestive selling techniques among staff, increasing revenue and profitability.
- Conducted regular training sessions for front-of-house and back-of-house staff, ensuring consistent service standards and fostering a culture of continuous learning.
- Ensured strict adherence to health and safety regulations, maintaining a safe environment for customers and employees.
- Assumed responsibility for opening and closing shifts, overseeing cash handling procedures, and ensuring a smooth transition between shifts.
Funeral Assistant
Parsels Funeral Home
02.2017 - 09.2019
- Assisted funeral directors and staff in all aspects of funeral services, including preparation, setup, and coordination of visitations, services, and burials.
- Provided compassionate and empathetic support to grieving families, helping them navigate the funeral planning process and addressing their immediate needs with care and sensitivity.
- Maintained the cleanliness and organization of funeral home facilities and vehicles, ensuring a comfortable and dignified environment for guests and families.
- Assisted with the handling and transporting caskets and deceased individuals with the utmost respect and professionalism.
- Arranged and displayed floral tributes and condolence flowers tastefully and respectfully, enhancing the funeral home's presentation.
- Assisted with administrative tasks, including record-keeping, filing, and data entry, to ensure the efficient operation of the funeral home.
- Coordinated funeral processions, ensuring a smooth and dignified movement from the funeral home to the cemetery or final resting place.
- Adhered to all health and safety regulations, including properly handling deceased individuals and maintaining a sanitary environment.
Education
No Degree - Funeral Science
Academy McAllister Institute
New York, NYSkills
- Problem-solving in high-paced environment
- Multitasking under pressure
- Leadership skills
- Team Development
- Team Meetings
- Staff Evaluations
- Microsoft Excel
- Outlook
- Word
- Adobe
- Office
- Various online timesheet programs
- Word
- Adobe
- Office
- Various online timesheet programs
Awards
Maintaining a Clean and Comfortable Program - The Arc of Atlantic County 2022 Providing the Best Leadership Between Staff - The Arc of Atlantic County 2023 Teamwork - The Arc of Atlantic County 2021
Timeline
Residential Manager
The ARC of Atlantic County
07.2020 - Current
Funeral Assistant
Parsels Funeral Home
02.2017 - 09.2019
Assistant Manager
Ventura's Offshore Cafe
06.2016 - 12.2019
No Degree - Funeral Science
Academy McAllister Institute
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