Ericka Frank
Charlotte,NC
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
24
24
years of professional experience
Work History
Collector 3
REPUBLIC FINANCE LLC
08.2020 - Current
- Collected on accounts from 6 to 30 days
- Worked with legal, POTCO, and charge off accounts
- Trained new hires.
AIRGAS
03.2019 - 07.2020
- Took incoming calls from customers, made payment arrangements, emailed customers, worked with sales representatives, took payments, had weekly conference calls.
BILLING & COLLECTIONS SPECIALIST
HOME DEPOT RENTALS
02.2019 - 05.2019
- Took incoming calls, upsold customers, took credit card payments, worked contracts to completion, had strong product knowledge, worked alongside local Home Depot's nationwide.
CUSTOMER RELATIONS SPECIALIST
Quality Custom Distribution
07.2018 - 07.2018
- Handled all customer relations.
PURCHASING & BILLING COORDINATOR
Carrier INC.
01.2018 - 02.2018
- Received and placed orders, reviewed scheduling, processed national contractual orders.
SUNBELT RENTALS- CREDIT & COLLECTIONS
ASTON CARTER STAFFING
01.2017 - 01.2018
- Took incoming calls, assisted customers with payments, worked with the local store, assisted accounts payables, worked with sales representatives.
CUSTOMER SERVICE SPECIALIST
Pentegra
11.2017 - 12.2017
- Worked with customers to resolve inquiries and concerns.
BILLING & COLLECTIONS SPECIALIST
TIME WARNER, INC.
02.2012 - 05.2017
- Worked with sales reps and hospitality, emailed billing statements, updated customer address information, contacted customers to collect past due balances, exceeded monthly goal.
CUSTOMER SERVICE & COLLECTIONS
SPECTRUM
11.2007 - 11.2010
- Resolved customer billing inquiries and account issues, adjusted services, upheld positive customer relationships, handled billing or support inquiries, grew customer accounts.
BILLING & COLLECTIONS SPECIALIST
CABLEVISION SYSTEMS CORPORATION
05.2002 - 10.2007
- Maintained SRO disconnects, handled customer adjustments, assisted with projects, coordinated and processed customer refunds, managed porting of Verizon telephone numbers, handled billing and collections related to Optimum subscribers.
CUSTOMER RELATIONS COORDINATOR
11.1999 - 05.2002
- Handled all customer relations, created remedy tickets, responded to inquiries and complaints, assisted Customer Service Representatives, assigned delivery dates and time stops.
Education
High School Diploma -
Amityville Memorial High School
Amityville, NY06.1992
Skills
- Refuse Compression Equipment
- System Maintenance
- Risk Management
- Adaptable and Flexible
Timeline
Collector 3
REPUBLIC FINANCE LLC
08.2020 - Current
AIRGAS
03.2019 - 07.2020
BILLING & COLLECTIONS SPECIALIST
HOME DEPOT RENTALS
02.2019 - 05.2019
CUSTOMER RELATIONS SPECIALIST
Quality Custom Distribution
07.2018 - 07.2018
PURCHASING & BILLING COORDINATOR
Carrier INC.
01.2018 - 02.2018
CUSTOMER SERVICE SPECIALIST
Pentegra
11.2017 - 12.2017
SUNBELT RENTALS- CREDIT & COLLECTIONS
ASTON CARTER STAFFING
01.2017 - 01.2018
BILLING & COLLECTIONS SPECIALIST
TIME WARNER, INC.
02.2012 - 05.2017
CUSTOMER SERVICE & COLLECTIONS
SPECTRUM
11.2007 - 11.2010
BILLING & COLLECTIONS SPECIALIST
CABLEVISION SYSTEMS CORPORATION
05.2002 - 10.2007
CUSTOMER RELATIONS COORDINATOR
11.1999 - 05.2002
High School Diploma -
Amityville Memorial High School
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