Summary
Overview
Work History
Education
Skills
Timeline
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ERICKA FRIAS

Bell ,CA

Summary

Experienced worker in many industries, with great knowledge and skills. Exceptional organizational skills, and customer focused to provide the best service. Good leadership, and conduct, experience with large groups, educating, and creating innovative lesson plans/ schedules. Experiences with office work, and management. Detail-oriented professional with experience in records management, Microsoft Office, Excel, and customer service. Can be relied upon to help your company achieve its goals. My goal is to increase my knowledge and move up.

Overview

4
4
years of professional experience

Work History

Customer Experience Manager

Bluecrew
Santa Fe Springs
  • Collaborating with hiring managers to understand staffing needs
  • Onsite orientations
  • Onboarding to our Bluecrew app
  • Attendance Reports
  • Answering emails and phone calls daily
  • Timesheets/checking and approving hours
  • Creating job posts on the app and managing all jobs
  • Google sheets, Excel, Google docs, PowerPoint
  • ADP timesheets
  • Hiring/Terminating employees on Bluecrew and ADP.

Administrative Assistant

First Staffing Group
Carson
01.2021 - 07.2022
  • Trained staff on office procedures and software applications, driving operations
  • Established professional and collaborative working relationships with company associates and external parties
  • Maintained files and filing, keeping sensitive information confidential
  • Served as the primary point of contact for facilitating operational and administrative inquiries
  • Maintained calendars and schedules to set appointments for the management team
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
  • Day-to-day tasks, filing paperwork, answering phone calls, emails, preparing documents

Receptionist

Bonafide
Maywood
09.2020 - 11.2021
  • Processed incoming and outgoing documents via electronic methods and systems
  • Maintained various office or program records using a secure filing system
  • Paged individuals when necessary and employees without voicemail
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Typed memos and letters using standard computer or word processor
  • Maintained detailed and accurate records of visitor requests and of calls received

Manager's Assistant

GUESS
Commerce
07.2018 - 12.2020
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Interviewed potential job candidates and made hiring recommendations to the general manager
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Reported customer and employee accidents, injuries and concerns for supervisor review
  • Communicated with clients to address questions, concerns and needs and provide quality customer service
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Handled employee discipline and termination according to company policies.

Mentor Coordinator

LAUSD
Bell
10.2018 - 09.2020
  • Directed and participated in school activities
  • Formulated strategic plans for students
  • Planned and promoted sporting events and social, cultural and recreational activities
  • Designed and used assessments to monitor student learning outcomes
  • Reviewed student misconduct reports requiring disciplinary action
  • Coordinated teaching assignments and room assignments to verify optimum use of buildings and equipment
  • Observed teaching methods and examined learning materials to evaluate and standardize curricula and teaching techniques
  • Enforced discipline and attendance rules.

Education

License In Nail technician -

Neihule Academy
10.2022

Maywood Academy
Maywood

Cal State University of Long Beach

Skills

  • Communication
  • Problem Solving
  • Teamwork
  • Bilingual
  • Google sheets / Excel, Word Doc, Power Point knowledge
  • Office Equipment Operation
  • Strong Organizational Skills
  • Document and File Management
  • Employee Training

Timeline

Administrative Assistant

First Staffing Group
01.2021 - 07.2022

Receptionist

Bonafide
09.2020 - 11.2021

Mentor Coordinator

LAUSD
10.2018 - 09.2020

Manager's Assistant

GUESS
07.2018 - 12.2020

Customer Experience Manager

Bluecrew

License In Nail technician -

Neihule Academy

Maywood Academy

Cal State University of Long Beach

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ERICKA FRIAS