Ericka Fuller
Maplewood,NJ
Summary
Tenacious, self-directed, highly skilled, professional account executive. Capable of generating and harvesting leads through a vast number of sources and "outside the box thinking". Boasting a work ethic that is unmatched and totally built on "old school" personal integrity and love of "the hunt". Superior oratory communication skills. Consistent, proven, and documented record of exceeding goals and sales leadership.
Overview
25
25
years of professional experience
Work History
Account Specialist -
Veritext Legal Solutions
10.2021 - Current
- Immediately enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service coining the term "one-to one" point of contact.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting. Created a systematic approach and contact cadence for forecasting.
- Collaborated with client services and finance to upsell products and services, resulting in higher revenue generation.
- Developed customized financial solutions for clients, addressing their unique needs and concerns with a particular vertical of our account base that deals with negligence/PI work.
- Achieved over 100% to quota each year
- Recipient of Account Specialist of the Year Award 2023
- Implemented new strategies to improve account retention rates and reduce customer churn.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement utilizing industry based research tools.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Stayed current on company offerings and industry trends.
Co- Owner
TieBro Handmade Bow ties, LLC
03.2017 - Current
- Managed online and social media brand marketing
- Responsible for shipping orders, customer service, inventory, and supply order management.
- Established foundational processes for business operations.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Evaluated suppliers to maintain cost controls and improve operations.
- Scheduled trade shows, art festivals and various showings by submitting portfolio of work and artist bio.
Digital Media Consultant
Web.com
04.2018 - 09.2018
- Prospecting, cold calling and presenting customized SEO, SEM, and custom website solutions to small and medium-sized businesses.
Retirement Planning Consultant
Paychex
09.2016 - 03.2017
- Provide payroll, human resource, and benefits outsourcing solutions for small to medium-sized businesses
- Main focus on setting up 401k benefit plans within small to medium companies.
Account Executive
Rewards Network
01.2015 - 01.2016
- Cold calling on small to medium restaurants to sell merchant funding solutions tied to a niche marketing base of subscribers.
Marketing Consultant
LivingSocial.com
01.2012 - 10.2014
- Aggressively research, develop and cultivate leads within a defined market using a wide variety of online and offline sources, including door to door cold calling.
Account Executive
Yellow Book USA
01.2003 - 01.2012
- Developed a strong strategically integral territory while surpassing quotas, launching new product against strong competitor, and overcoming challenges associated with 1st year product launch.
Inside Sales Representative
Verizon Information Services
01.1999 - 01.2003
- Successfully maintained top sales performance throughout several product enhancements including new internet product launches to existing and mainly new accounts.
Education
Bachelor of Arts - Radio Television and Film Broadcasting
Fairleigh Dickinson University
Teaneck, NJ 01.1994
Some College (No Degree) - Radio Film And Television Broadcasting
Temple University
Philadelphia, PASkills
- Salesforce
- Google Adwords Certified Individual
- Sempo Certified Search Engine Marketer
- Excel
- Word
- Outlook
- PowerPoint
- Schedule Coordination
- CRM Software
- Revenue Growth
- Research proficiency
Accomplishments
- Exceeded 2013 net revenue sales goal achieving 103% to quota.
- Exceeded 2012, 2013, 2014 new business quota monthly and annually.
- Consistent leader in customer contact quotas utilizing Salesforce.
References
Available upon request.
Timeline
Account Specialist -
Veritext Legal Solutions
10.2021 - Current
Digital Media Consultant
Web.com
04.2018 - 09.2018
Co- Owner
TieBro Handmade Bow ties, LLC
03.2017 - Current
Retirement Planning Consultant
Paychex
09.2016 - 03.2017
Account Executive
Rewards Network
01.2015 - 01.2016
Marketing Consultant
LivingSocial.com
01.2012 - 10.2014
Account Executive
Yellow Book USA
01.2003 - 01.2012
Inside Sales Representative
Verizon Information Services
01.1999 - 01.2003
Bachelor of Arts - Radio Television and Film Broadcasting
Fairleigh Dickinson University
Some College (No Degree) - Radio Film And Television Broadcasting
Temple University
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