Ericka Garcia
Fayetteville,GA
Summary
Health insurance professional with strong background in policy analysis, customer relationship management, and claims processing. Known for effective team collaboration and adaptability to changing needs. Skilled in navigating complex regulations, delivering clear client communication, and driving results. Reliable and focused on achieving outcomes that benefit both clients and organization.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
GetInsured
08.2024 - Current
- Developed and executed comprehensive test plans to ensure software quality and reliability.
- Collaborated with cross-functional teams to identify, document, and resolve defects effectively.
- Resolved patient inquiries and concerns, enhancing overall customer satisfaction.
- Educated patients on insurance benefits and coverage options to facilitate access to care.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Home Care Provider
Home Instead Senior Care Home
05.2024 - 09.2024
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Developed strong relationships with clients, fostering trust and enhancing overall well-being.
- Assisted in creating individualized care plans tailored to each client's specific needs and preferences.
- Trained new staff on best practices in home care delivery and client engagement techniques.
- Implemented strategies to improve client comfort and satisfaction through feedback integration and service adjustments.
- Implemented best practices for infection control and hygiene standards.
Medical Assistant
Country Air Villa
Fayetteville, Georgia
02.2022 - 04.2024
- Provided compassionate support to elderly clients, enhancing daily living activities and emotional well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Implemented personalized care plans, adapting strategies to meet individual needs and preferences.
- Conducted regular assessments of client conditions, communicating changes to healthcare professionals promptly.
- Collaborated with families to establish care routines, promoting effective communication and satisfaction.
- Managed documentation of care provided, maintaining accurate records for compliance and quality assurance purposes.
- Assisted healthcare providers with patient examinations and procedures.
Store Manger
TJMAXX
09.2011 - 11.2021
- Manage Store $11.5M off price retail store.
- Managed staff of 65 sales associates, 12 team leaders and 4 assistant managers.
- Developed effective operational team.
- Managed store Operations, human resource's function and daily activities.
- Managed maintenance of store.
- Managed Store merchandizing presentation.
- Developed effective merchandizing team.
- Maximize store sales by analyzing reports.
- Meet company goals on TJX credit program.
- Conducting of performance reviews.
- Assigned employees and Management team to specific duties to best meet needs of store.
- Reported to district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Increased sales volume by 6% in less than 1years of store results.
Skills
- Quality control management
- Health insurance analysis
- Strategic issue analysis
- Task prioritization
- Management of financial processes
- Policy implementation
- Expertise in HIPAA standards
- Customer engagement
- Candidate evaluation and onboarding
- Leadership coaching
Timeline
Quality Assurance Analyst
GetInsured
08.2024 - Current
Home Care Provider
Home Instead Senior Care Home
05.2024 - 09.2024
Medical Assistant
Country Air Villa
02.2022 - 04.2024
Store Manger
TJMAXX
09.2011 - 11.2021