Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
Ericka Garrett
Springfield,TN
Summary
Overview
9
years of professional experience
Work History
divs Den StudioHermitage, TN
Manager
06.2015 - Current
Job overview
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Initiated marketing campaigns to drive more traffic into the salon.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Ensured compliance with state regulations regarding cosmetology practices.
- Negotiated contracts with vendors for supplies, equipment, and other resources necessary for daily operations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Created monthly reports that tracked progress towards goals set by ownership.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Scheduled employees and oversaw customer appointment calendar.
- Resolved guest complaints.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Consulted with customers to understand needs and recommend professional [Type] services.
- During tenure, hired, developed and managed more than [Number] staff.
Education
Nashville TechNashville, TN
cosmetology certificate from Cosmetology
09-1999
University Overview
Computer Information SytemsNashivlle
Associate of Applied Science from Information Technologies
07-1994
University Overview
Skills
- Business Administration
- Financial Management
- Workforce Management
- Communication
- Basic Math
- Self-Directed
- Task Prioritization
- Quality Assurance
- Data Entry
- Team Building
- Collaboration
- Microsoft Word
- Written Communication
- Multitasking
- Decision-Making
- Computer Skills
- Negotiation
- Verbal and written communication
- Strategic planning
- Policies and procedures
- Staff Management
- Sales and marketing
- Creative merchandising
- Schedule optimization
- Improvement initiatives
- Coaching and mentoring
Affiliations
Affiliations
- I have spent a number of years self motivated and motivating others. I have been apart of the feed the homeless/elderly for over a decade, from this love of giving i have fostered a knack for being a better team player to overall connect people unlike myself to the higher realm of thinking.
- Just being a problem solver and a excellent listener.
- Being able to be human and analytical in all situations.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Manager
divs Den Studio
06.2015 - Current
Nashville Tech
cosmetology certificate from Cosmetology
Computer Information Sytems
Associate of Applied Science from Information Technologies
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