ERICKA GEORGE
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Department of Veterans Affairs
Long Beach, CA
04.2023 - Current
- Enteres and verifies timekeeping data with consistent reviewed, corrections and deletions.
- Implements a crucial role in conducting daily kitchen audits across four different locations, updating the status weekly with a color-coded system for easy identification of missed audits.
- TMS administrator that demonstrates versatility in assisting food service workers with various technical issues, showcasing certain expertise and reliability in supporting the department's operations.
- Liaises with our HR representative concerning the onboarding process for our food service workers.
- Schedules interview panels for our recruitment.
- Aides in processing retention incentives for the department, ensuring all necessary documentation has been appropriately completed and signed.
- Create presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Troubleshoots printer malfunctions or other technical problems related to office automation systems.
- Addresses any inquiries related to office operations promptly.
- Organizing conferences, covering details like programs, venues, and participant list.
- Reviewing incoming mail and acquiring additional details as needed; overseeing office tasks and tracking progress to guarantee timely responses or actions, and signing routine correspondence.
OSS Supervisor (Detail) 40-50 Hrs Per Wk)
US Department of Veterans Affairs
06.2022 - 04.2023
- Supervised 35-40 Health Aid employees and prioritized schedules for consistent and reliable staffing of 6-10 screening stations.
- Timekeeping at the supervisory level.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Established a strong working relationship with VA Police department to ensure the safety of the screeners, staff, and Veterans.
- Utilized leadership skills to resolve conflicts that may arise between staff/Veterans at the screening stations while maintaining proper COVID-19 screening protocols.
- Observed and provided coaching for three Daily Management System frontline huddles daily.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Requested quotes from vendors to replenish supplies.
- Managed IT requests for equipment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- P (Project): I revised and executed go-to-market strategy within our policy and procedures.
- A (Action): Managed a team of three analysts to conduct market analysis to identify communication, patient characteristics and supplies.
- R (Results): Found leverage by the organization and increased market share by deploying effective advertising and building and solidifying customer service.
Executive Assistant (PT)
Lifeline Education Charter School
08.2019 - 10.2022
- Adhered to HIPPA policy by ensuring sensitive and confidential documents are encrypted
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responsible for calendars and agendas for approximately three managers
- Obtained signatures for financial documents and internal and external invoices.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Medical Support Assistant (40 Hrs Per Week)
US Department Of Veterans Affairs
03.2021 - 06.2022
- Managed 40 daily appointment list which requires scheduling, canceling or no-showing appointments/consults.
- Overseed appointments for areas of responsibility: Women's Mental Health, Primary Care, Optometry, Audiology.
- Reviewed eligibility documents to ensure compliance with the policy and registered veterans for VA healthcare benefits.
- Conducted beneficiary travel for veterans.
- Managed workflow for mental health providers for veterans file cases.
- Covered publicity for veterans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collaborated with psychologists to coordinate 1:1 treatment avenues that would help serve our veterans.
Education
Bachelor of Arts - Mass Communications
Vanguard University of Southern California
Costa Mesa, CASkills
- Flexibility
- Advanced MS Office Suite, Excel and Word
- Project Management
- Documentation Management
- Effective communication skills
- Interpersonal skills
- Detailed oriented
- Teamwork
- Integrity/Honesty
- Reading comprehension
- Workflow Optimization
Certification
Sponsor for PIV Cards
Timeline
Program Support Assistant
Department of Veterans Affairs
04.2023 - Current
OSS Supervisor (Detail) 40-50 Hrs Per Wk)
US Department of Veterans Affairs
06.2022 - 04.2023
Medical Support Assistant (40 Hrs Per Week)
US Department Of Veterans Affairs
03.2021 - 06.2022
Executive Assistant (PT)
Lifeline Education Charter School
08.2019 - 10.2022
Bachelor of Arts - Mass Communications
Vanguard University of Southern California
Similar Profiles
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Brian WalshBrian Walsh
Program Support Assistant at Department of Veterans AffairsProgram Support Assistant at Department of Veterans Affairs