Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Goodwin

Houston,TX

Summary

Detailed professional with several years of experience overseeing cleaning operations for large buildings with high traffic. Focused individual increasing intensity and frequency of cleaning practices. Chemical and cleaning machine expert utilizing resources for optimal performance.

Overview

5
5
years of professional experience

Work History

Lead Custodian

City of Houston
Houston, TX
07.2022 - Current
  • Ensured compliance with all applicable health and safety regulations related to the use of hazardous chemicals or other materials used in the course of custodial duties.
  • Resolved conflicts between employees in a professional manner; addressed customer complaints quickly and efficiently.
  • Conducted regular inspections of facilities to ensure cleanliness standards were met.
  • Trained new employees in proper use of cleaning products, equipment operation, safety procedures, and customer service protocols.
  • Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
  • Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
  • Investigated complaints from customers regarding cleanliness issues; identified causes and implemented solutions accordingly.
  • Provided feedback on employee performance reviews; provided guidance when needed to help employees improve their skillset.
  • Held monthly meetings with custodial staff to discuss upcoming projects, events and review any relevant changes in policies, procedures.

Cafeteria Lead

Meritus Health
Hagerstown, MD
08.2021 - 05.2022
  • Prepared monthly financial reports outlining expenses related to cafeteria operations.
  • Maintained records of daily transactions, such as sales figures and cash flow reports.
  • Provided customer service assistance during peak hours, ensuring customers received their orders quickly and accurately.
  • Created detailed job descriptions for each position within the cafeteria staff team structure.
  • Scheduled shifts for cafeteria staff members according to operational needs.
  • Organized weekly menu plans based on budget constraints and customer preferences.

Shift Manager

Wendys Restaurant
Falling Waters, WV
04.2021 - 10.2021
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Responded quickly and effectively to emergency situations as they arose.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Processed weekly payroll information using appropriate software applications.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between staff members in a professional manner.

Teacher

Little Pandas
Martinsburg, WV
06.2020 - 10.2021
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Supervised after school activities such as clubs or sports teams.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.

Supervisor

Dennys Corp
Humble, TX
07.2020 - 04.2021
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Responded to customer questions regarding products, prices and availability.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Teacher

KinderCare Learning Centers
Humble, TX
11.2019 - 05.2020
  • Maintained a safe and orderly learning environment for all students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Supervised after school activities such as clubs or sports teams.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Supervised students throughout day, both in classroom and outside during breaks.

Education

High School Diploma -

Williamsport High School
Williamsport, MD
06-2007

Skills

  • Upholstery care
  • Team Management
  • Waste disposal
  • Window Washing
  • Maintenance Scheduling
  • Chemical Handling
  • Organizational Skills
  • Time Management
  • Multitasking
  • Adaptability and Flexibility
  • Team Collaboration
  • Conflict Resolution
  • Staff Management
  • Resources Allocation
  • Staff Scheduling
  • Cost accounting
  • Hospitality

Timeline

Lead Custodian

City of Houston
07.2022 - Current

Cafeteria Lead

Meritus Health
08.2021 - 05.2022

Shift Manager

Wendys Restaurant
04.2021 - 10.2021

Supervisor

Dennys Corp
07.2020 - 04.2021

Teacher

Little Pandas
06.2020 - 10.2021

Teacher

KinderCare Learning Centers
11.2019 - 05.2020

High School Diploma -

Williamsport High School

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Ericka Goodwin