Ericka Gunter

▪ Analyze and track procedures to identify root cause of network problems.

▪ Track network process trends and performance

▪ Collect field performance data, balance workload, and troubleshoot any issues.

▪ Responsible for development and implementation of network performance metrics

▪ Supported Vice President of Operations, 2 AVP, back up to Melissa Arnoldi’s executive assistant

▪ Arranged international detailed flights, hotels, and car reservations via Concur

▪ Created itineraries and travel pamphlets for the executive team

▪ Maintained required documentation such as immunization records and visas for international travel

▪ Reserved conference rooms, scheduled senior-level management meetings

▪ Assisted MA’s EA in setting up townhalls

▪ Reconciled expense reports for Vice President of operations and 4 AVP’s

▪ Managed an extremely active calendar of appointments

▪ Worked closely with the international team and handled matters expeditiously and proactively

▪ Maintained discretion and confidentiality in relationships.

▪ Reviewed and processed daily payroll into Sage

▪ Created daily work orders

▪ Allocated job equipment and inventory daily to field technicians

▪ Managed employee’s LOA and attendance charts

▪ Performed audits on completed jobs

▪ Setup new program and residential jobs into Sage

▪ Updated daily production calendar

▪ Maintain vehicle records; ensured all vehicle registration and maintenance were current

▪ Assisted the President, Dispatcher, and Operations manager in day-to-day operation

▪ Resolved customer issues promptly

▪ Generated monthly billing reports for all national accounts via Route Manager software

▪ Prepared, composed, and edited presentations

▪ Reviewed and edited daily billing

▪ Uploaded service work orders to SharePoint

▪ Performed a variety of clerical duties

▪ Supported Vice President of Sales, Director, Global Product Line manager, and other senior management including teams of 15 international engineers

▪ Arranged complex domestic and international flights, hotels, and car reservations via Concur

▪ Created itineraries and travel pamphlets for Vice President and Global Product Line Manager

▪ Researched and gathered required documentation for domestic and international travel such as visa requirements and immunizations

▪ Reserved conference rooms, scheduled senior-level management meetings coordinating with UTC time

▪ Maintained senior management’s calendar and reconciled expense reports including Vice President of sales

▪ Processed product line billing, analyzed and resolved invoice disputes on time

▪ Setup wire transfers for vendors and international consultants

▪ Uploaded weekly safety reports into WPTS (Weatherford's performance tracking system) to ensure safety requirements were met

▪ Prepared payroll, reviewed and submitted monthly bonus and expenses

▪ Purchased office equipment and office supplies

▪ Assisted accounting department with auditing, coding, and processing accounts payable

▪ Assisted with onboarding and orientation for new employees

▪ Maintained appropriate levels of confidentiality per company policies

▪ Organized and maintained product line’s employee files and training records

▪ Planned, implemented, and coordinated the engineer’s arrival at the heliport per projected exploration dates

▪ Scheduled necessary training classes and hotel accommodations for off and onboarding of rig sites

Operations Administrator

▪ Coordinated all facets of the installations, service, billing, and monitored support for the department

▪ Managed well-site operations, processes, implemented new contracts, user permissions, and bid packages

▪ Tracked well-site statistical information and compiled data into reports

▪ Prioritized conflicting needs; proactively followed through to successful completions or deadlines

▪ Ordered computer hardware/software, supplies, and facility work orders

▪ Prepared monthly sales reports, bid proposals, and contracts for upcoming exploration projects

▪ Participated in a variety of operating procedure meetings with customers

▪ Coordinated staff meetings, social events, training activities and trade shows