Ericka Hale
Chicago,IL
Summary
Dedicated School Bus Aide ensuring student safety and effective communication with parents. Proficient in emergency response and special needs assistance, creating a positive environment for all students.
Overview
20
20
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
School Bus Aide
Sunrise bus company
Chicago, IL
06.2023 - Current
- Ensured student safety during loading and unloading by following established protocols.
- Facilitated positive interactions among students to promote a cooperative environment.
- Monitored student behavior on the bus to maintain a calm and safe atmosphere.
- Assisted students with disabilities to ensure accessibility during transportation.
- Communicated effectively with parents about student concerns and transportation issues.
- Coordinated with drivers to streamline route efficiency and reduce delays.
- Conducted health monitoring checks to identify and address student needs promptly.
- Responded swiftly to emergency situations, ensuring student safety at all times.
- Collaborated with school staff to support students' emotional and physical well-being.
- Documented incidents and reported them to appropriate authorities for follow-up.
- Adapted to changing schedules and routes to meet the needs of the school district.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Developed and strengthened good relationships with staff, students and families.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Provided knowledgeable and speedy response to all emergency incidents.
Mentor, At-Risk Youth
Ucan
Chicago, IL
08.2022 - 04.2025
- Facilitated individual mentoring sessions to build trust and rapport with at-risk youth.
- Coordinated resources for mentees to enhance their personal development and academic success.
- Implemented goal-setting workshops to empower youth in planning their futures.
- Developed conflict resolution strategies to help mentees navigate interpersonal challenges.
- Supported parental involvement initiatives to strengthen family relationships and youth support systems.
- Conducted progress tracking and reporting to monitor mentee development and adjust strategies.
- Encouraged open discussions in group workshops to promote safe sharing environments.
- Trained volunteers on effective mentoring techniques to ensure consistent support for youth.
- Provided referrals to outside resources when necessary.
- Motivated participants towards achieving personal goals set forth by themselves or others.
EVS Housekeeper
Rush Hospital
Chicago, IL
01.2022 - 12.2024
- Assisted in training new staff on effective cleaning techniques and safety procedures.
- Monitored and restocked cleaning supplies to maintain efficient operations.
- Collaborated with team members to complete cleaning assignments within designated timeframes.
- Implemented waste disposal procedures to support hospital sustainability initiatives.
- Responded promptly to cleaning requests from staff and patients to maintain satisfaction.
- Utilized appropriate chemicals and cleaning methods to sanitize specialty areas.
- Coordinated with nursing staff to prioritize cleaning schedules around patient needs.
- Adapted cleaning methods based on specific departmental requirements and feedback.
- Supported infection control measures by using hospital-approved sanitation practices.
- Fostered a positive work environment through effective communication and teamwork.
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Followed infection control protocols when disposing of used linens and trash bags.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
Delivery Driver
Uber Eats
Chicago, IL
01.2017 - 12.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Monitored fuel level throughout shift and refueled when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
- Checked tires for proper inflation before leaving on each route.
Caregiver
Help at Home
Chicago, IL
07.2018 - 12.2023
- Assisted clients with daily living activities, ensuring a safe and comfortable environment.
- Coordinated transportation for clients to medical appointments and social engagements.
- Managed medication schedules, ensuring timely administration and adherence to prescriptions.
- Monitored health indicators, reporting changes to healthcare professionals as necessary.
- Facilitated communication between clients and family members, keeping them updated on care progress.
- Performed light housekeeping duties, maintaining cleanliness and organization in client living spaces.
- Prepared nutritious meals tailored to clients' dietary needs, enhancing their overall health.
- Documented daily care activities, ensuring accurate records for future reference.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Customer Service Sales Representative
Target
Chicago, IL
08.2018 - 09.2020
- Assisted customers in selecting products that fit their needs and preferences.
- Resolved customer issues promptly through effective communication and problem-solving techniques.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Maintained up-to-date product knowledge to provide accurate information to customers.
- Processed customer orders accurately and efficiently, ensuring a smooth transaction experience.
- Gathered customer feedback to identify areas for service improvement and product enhancement.
- Supported sales initiatives by recommending additional products to meet customer needs.
- Handled customer inquiries via phone and in-person, ensuring a positive interaction.
- Trained new team members on customer service protocols and product knowledge.
- Monitored inventory levels to ensure product availability for customer purchases.
- Participated in team meetings to share insights and strategies for improving customer service.
- Followed up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
Security Officer
Allied Universal Security Services
Chicago, IL
09.2012 - 12.2018
- Conducted thorough inspections of facilities to identify potential security risks and ensure safety compliance.
- Monitored surveillance cameras to detect suspicious activities and responded promptly to incidents.
- Trained new security personnel on protocols and emergency procedures to enhance team effectiveness.
- Collaborated with local law enforcement to coordinate responses to emergencies and maintain community relations.
- Prepared detailed reports of incidents, including actions taken and outcomes achieved for future reference.
- Conducted regular safety drills to prepare staff and guests for emergency situations.
- Responded to alarms and emergencies, coordinating with emergency services when necessary.
- Maintained communication with management regarding security issues and incidents to ensure transparency.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
Housekeeper
UI Health
Chicago, IL
05.2006 - 09.2011
- Maintained cleanliness and sanitation standards across all areas of facility.
- Executed daily cleaning schedules to ensure timely completion of tasks.
- Organized storage areas for cleaning supplies and equipment.
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Coordinated with maintenance team to report and address facility issues.
- Delivered exceptional guest service by responding promptly to requests.
- Ensured compliance with health and safety regulations in cleaning processes.
- Managed laundry operations, including sorting, washing, and folding linens.
- Monitored inventory levels of cleaning supplies and initiated reorders as needed.
- Responded to guest inquiries and provided assistance with room needs.
- Identified areas for improvement in cleaning methods to enhance overall service quality.
- Supported emergency cleaning efforts during incidents or special situations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
Education
Collins High School
Chicago, ILSkills
- Student safety
- Behavioral monitoring
- Emergency response
- Special needs assistance
- Communication skills
- Parental involvement
- Problem solving
- Trust building
- Progress tracking
- Child supervision
- Background check clearance
- Seat belt monitoring
- Educating students
- Patience and empathy
- Crossing guard duties
- Special needs experience
- Bus cleaning
- Parent relationship management
- Clean driving record
- Student relations
- Wheelchair assistance
- Special needs support
- Securing wheelchairs
- School policies
- Disability awareness
- Schedule monitoring
- CPR certified
- Bus safety protocols
Languages
English
Professional
Certification
- Perc Card
- CPR training
- CPI blue card
- 20 hours of training
- High school diploma
Timeline
School Bus Aide
Sunrise bus company
06.2023 - Current
Mentor, At-Risk Youth
Ucan
08.2022 - 04.2025
EVS Housekeeper
Rush Hospital
01.2022 - 12.2024
Customer Service Sales Representative
Target
08.2018 - 09.2020
Caregiver
Help at Home
07.2018 - 12.2023
Delivery Driver
Uber Eats
01.2017 - 12.2024
Security Officer
Allied Universal Security Services
09.2012 - 12.2018
Housekeeper
UI Health
05.2006 - 09.2011
Collins High School