Summary
Overview
Work History
Education
Skills
Nominated for Property Manager of the Year
Timeline
Generic

Ericka Hamilton-Love

Oklahoma City

Summary

Dynamic and service-oriented professional with extensive experience at Metro Technology Center and the Department of Veterans Affairs. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in office management and data entry, consistently maintaining organized records while fostering positive client relations. Committed to delivering exceptional administrative support.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

33
33
years of professional experience

Work History

Receptionist

Metro Technology Center
12.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Ward Administration Clerk

Department of Veterans Affairs
05.2018 - 03.2021
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Daily tasks of admitting, discharging and transfers of patients
  • Maintained confidential record keeping for patients
  • My assigned unit was the psych ward which required strict confidentiality of patient information, treatments, diagnosis & other pertinent information that falls within HIPPA laws

Property Manager

First Pacific Investments
06.1996 - 05.2003
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.

Property Manager

The Greenery
01.1992 - 02.1995
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.

Education

No Degree - Certified Nurses Aid & Certified Med Aid

Mid-America Vo-Tech
Wayne, OK
08-2006

Basic Studies

Purcell High School
Purcell, O
05-1985

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Office management
  • Bookkeeping
  • Basic accounting
  • Office equipment operations
  • Staff management
  • Front desk operations
  • Phone etiquette
  • Reception desk management
  • Multi-line phone system operation
  • Professional and polished presentation
  • Calm demeanor
  • Positive and professional
  • Problem-solving
  • Customer/Client relations
  • Office administration
  • File management
  • Administrative support
  • Multi-line telephone operation
  • Mail handling
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset

Nominated for Property Manager of the Year

While working for First Pacific Investments I was nominated for Property Manager of the Year for the NOVA Awards. Also my maintenance, housekeeper and groundskeeper were nominated for the same in their positions. I was proud to be a part of such a great team. We were a strong team together and our property maintained high occupancy because of our dedication and loyalty to our employers and our residents.

Timeline

Receptionist

Metro Technology Center
12.2022 - Current

Ward Administration Clerk

Department of Veterans Affairs
05.2018 - 03.2021

Property Manager

First Pacific Investments
06.1996 - 05.2003

Property Manager

The Greenery
01.1992 - 02.1995

No Degree - Certified Nurses Aid & Certified Med Aid

Mid-America Vo-Tech

Basic Studies

Purcell High School

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