Ericka Harmon

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Developed strong rapport with clients, facilitating trust-based relationship for effective support.
• Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
• Facilitated community integration for clients, enriching their social networks and life experiences.
• Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
• Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
• Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
• Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

U.S. and International mail order/Web order processing, placing phone and mail orders manually, answering phones, responding to customer inquires from email and phone, updating order status/shipping though admin., filing, daily deposit/post office. Working knowledge of MAS200, Outlook, etc.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Customer Service, open communication with Regional VP, District Manager, Regional and District HR, Accountability if associates on goal attainment, training of associates on specialty products and store procedures. In charge of Special order/install sales departments, inventory, worked with HR on hiring/termination, scheduling, training associates in store, Short/Long term forecasting, working with vendors, contractors, and local customers, etc.

• Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
• Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
• Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
• Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
• Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
• Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
• Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Created and maintained safe and secure work environments for employees.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.