Ericka Hayes
Apopka,FL
Summary
Flexible Pharmacy Technician offering 25 plus years history of excellent customer service, precise prescription, billing, scheduling, and office management. Versed in relevant regulations with dedication to ethical practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Resolutions Specialist
Centene
Remote-Florida, FL
04.2024 - Current
- Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests.
- Offers options including submission of a prior authorization request.
- Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates)
- Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards
- Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility.
- Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries.
- Participates in the training of less experienced staff, including opportunity for job shadowing
Pharmacy Technician/Purchasing Manager
Central Admixture Pharmacy Services
Orlando, FL
06.2006 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Managed medication stocks, conducted counts, labeled products and maintained controls.
Pharmacy Technician/District RPH Scheduler
CVS
Tallahassee And Orlando, FL
02.1989 - 03.2006
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Prepared medications based on physician orders.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Filled as many as 1600 prescriptions every week.
- Planned and delegated work to meet project and production goals.
- Oversaw filling 40-50 Pharmacist within 30-35 store locations to cover work shifts, time off, or opening for coverage.
Education
High School Diploma -
Dr. Phillips High School
06.1991
Some College (No Degree) - Healthcare Administration
Florida Agricultural And Mechanical University
Skills
- Payment Processing
- Aseptic Techniques
- Verbal and Written Communication
- Supporting Pharmacy Operations
- Excellent Communication
- Time management abilities
- Attention to Detail
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
Timeline
Senior Pharmacy Resolutions Specialist
Centene
04.2024 - Current
Pharmacy Technician/Purchasing Manager
Central Admixture Pharmacy Services
06.2006 - Current
Pharmacy Technician/District RPH Scheduler
CVS
02.1989 - 03.2006
High School Diploma -
Dr. Phillips High School
Some College (No Degree) - Healthcare Administration
Florida Agricultural And Mechanical University
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